Comparative Shopping Services
Market Force Information, Inc.Headquarters
Reviews
Customer Review Ratings
Average of 22 Customer Reviews
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Review fromBen B
Date: 05/03/2025
1 starI was a mystery shopper. I left the review in a timely manner and submitted the photo of the product bought and the receipt. I get an email 10 days later stating I did not reply to their ***************** email and they will not pay for my services. I told them I never received any emails from them and I in fact did upload/link my receipt. You could see proof that the receipt was linked on my submission. They scammed me out of over $40 for a 5 guys purchase. They customer support was terrible and did not listen to reason.Review fromRandy C
Date: 04/12/2025
1 starI did the questionnaire right and they still scammed me out of 30$. Im sure theyll reply to this and say its my faultReview fromGarrett K
Date: 03/11/2025
1 starGarrett K
Date: 03/11/2025
I've completed 4 mystery shops with this company and the dates they were completed were 1/30/25, 2/6/25, 2/21/25, and 2/27/25. I have turned in all of my shop results within the 8 hours and have done everything that has been asked. I have not been paid for a single shop even though the shop from 1/30 says it was processed through ****** on 3/3/25. I have not been paid. Now the shop from 2/6/25 is completely gone from the account but I do have confirmation email that it was complete as well as all receipts and photos. I've sent numerous emails and only get their automated response saying they are aware of the problem. This is a terrible business with terrible customer service. I shouldn't have to wait 6 or more weeks to get paid.
Market Force Information, Inc.
Date: 03/17/2025
Hi *******,You have been paid via ****** for the shop you completed in January. I am sorry for the delay in you receiving this, the transaction number is *****************. Typically, payments are issued within 20 business days the following month. We are currently in the process of issuing payments for the February shops now so you will receive payment for those shops very soon. Thank you.Review fromNicole E
Date: 05/24/2024
5 starsNicole E
Date: 05/24/2024
I would like to mention I have not even received a check yet nor have I done anything to get a check but all these complaints that this company gets they are very good at responding with exact details and why. It is others fault if they don't read the fine print and by all the information that is said back by the company they have more then good enough reason to deactivate these people's accounts. I hate it when someone screws up and then blames someone else. Market information Force is an amazing company and goes by there policy fully with no error. So if you want to get ***et that you screwed up maybe keep your complaints to yourself. You'll ruin a company over something that they already stated in there policy and that is bs. I really wish people would own there s**** *** because businesses shouldn't have to pay for that. If I were you I'd give this company a true shot because all they are doing is following the rules and policies set in front of them.Market Force Information, Inc.
Date: 05/28/2024
Hi ******, Thank you very much for your review. We try hard to make sure our instructions are clear so that our Independent Contractors are well-informed of expectations. Thank you for your recent report, your shop is approved and payment will be disbursed to the payment method selected as per the ** agreement at the end of June. Have a great summer!Review fromMarianne M
Date: 01/11/2024
1 starMarianne M
Date: 01/11/2024
Horrible and deceitful company! Do not trust these evil people!Market Force Information, Inc.
Date: 01/16/2024
Thank you for taking the time to provide this review. Unfortunately we cannot find a shopper in our system with the email address you used to log this complaint. We can't help you if we don't know who you are.Review fromJames A
Date: 11/07/2023
1 starJames A
Date: 11/07/2023
Market Force is the *********************** of the mystery shopping industry. Stay far away from this company. I did many shops for Market Force but that ended when I completed a shop report for a casual food restaurant. In my report, an employee didn't do something they were supposed to do. The employee denied that this ever happened and Market Force believed the employee even though my report was accurate. Market Force dropped me because Market Force would rather retain the client, they can always get another shopper. This is a warning to all prospective shoppers, be on the lookout for their c*** By the way this wasn't recent, Market Force dropped me more than 10 years ago. There are plenty of other shopper reviews that are similar to my review.Market Force Information, Inc.
Date: 11/09/2023
Dear shopper, Thank you again for your review. As you correctly indicated, you have not been a shopper in more than 10 years and it's been about six since you've contacted us and requested to be reinstated until this week. Please stop contacting us and asking to be reinstated, the decision is final.Review fromMatias G
Date: 10/29/2023
1 starMatias G
Date: 10/29/2023
This is a very dishonest company with a very poor support system for mystery shoppers. They will close your account, without any explanation. Don't waste your time with them, especially considering their extremely low pay.Market Force Information, Inc.
Date: 11/01/2023
Thank you for your comment and we appreciate your efforts for the recently completed mystery shops. As we've already explained, we work with Independent Contractors who are expected to uphold a certain level of professionalism. In reviewing your account we determined that it is in our best interest to discontinue Independent Contractor relationship with you. We wish you well in your future endeavors.Review fromAdam D
Date: 10/24/2023
1 starAdam D
Date: 10/24/2023
STAY AWAY! This company lacks the technical infrastructure to handle glitches in reporting systems. As a result, they will reassign shops you already completed yet still allow you to enter a shop and then NOT pay you nor reimburse you. Terrible customer service with no effort on their end to thoroughly investigate or find a solution for contractors. They've demonstrated they do not respect contractors. They will also call you begging you to take on more shops despite not paying you for work you already completed. Highly advise to avoid them!Market Force Information, Inc.
Date: 11/01/2023
Thank you for your feedback. As you were informed, the data you entered did not correspond to the shop date as per your CPI (the assignment was entered in the wrong project). As a result, the system invalidated your report as it was completed before the program started. Please be sure to review ALL details whenever conducting this type of field assignments moving forward.Review fromDerrill H
Date: 10/16/2023
1 starDerrill H
Date: 10/16/2023
I wish I would have seen these reviews prior to signing up to work for them. I did about 10 shops per month with MarketForce and then noticed that they would conveniently short my pay 3 - 4 shops each month. I also began to see several shops being labeled as invalid for no apparent reason. I attempted to contact payroll disputes on many occasions and have yet to be contacted back. I think that I am owed around 200$ up to this point so I figure that I have been working for them for free for the past several months. I definitely learned the hard way that this company is not honest or can be trusted. I regret ever getting involved with them. BEWARE!!!!!!Market Force Information, Inc.
Date: 11/01/2023
Thank you for your feedback. After reviewing your account, I see you complete 30 shops so far this year and three were invalidated. In all three cases, the wrong shop type was carried out (i.e. it should have been an online order but you dined in). This was the reason for all three invalidations and on one shop, the client states you identified yourself to the store personnel which is strictly prohibited. When conducting further shops it is very important that you review all details to make sure the shop is carried out correctly and as per written guidelines.Review fromMel A
Date: 09/23/2023
1 starMel A
Date: 09/23/2023
This business does not pay you. Beware you have been warned!Market Force Information, Inc.
Date: 11/01/2023
Unfortunately I am not able to locate an account with the email address provided. If you would like further assistance, please email our help desk (PS - rightly so, there is no pay if you are not a shopper and do not carry out an assignment)
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