Complaints

This profile includes complaints for Art IS Motion, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Art IS Motion, LLC

  1560 Indian Trail Lilburn Rd Suite 109 Norcross, GA 30093-2666

  
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  Art IS Motion, LLC

  4965 Lanier Islands Pkwy Suite 102 Buford, GA 30518

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish there was -5 stars. I purchased a $325 gift cert as a Xmas gift for my wife of 30 yrs & was super excited about the opportunity to add a date night since we're new empty nesters. What I wasn't aware of when I purchased the gift cert is their classes aren't consistent. After making several attempts through text communications w/ ***** over more than 6 months, we finally scheduled our 1st class on July 16. I was in communication w/ ***** over the weekend prior, confirmed the time again the day of, & arrived 15 min early after enjoying a nice dinner w/ my wife. She was so excited. Her eyes were lit up w/ anticipation becuz she's wanted to do something like this for as long as I can remember. When we arrived after commuting over 30 min to get there, the place looked like it had been closed for a while, but I'm an optimist, so I didn't let negativity creep in. I approached the door, & it was locked. We sat in the car chatting about how fun this would be, & as the clock neared 7, I sent a text message to ***** to reaffirm our arrival & check for her arrival time. About 30 seconds later, my phone rings, & it's *****. She begins the conversation w/ sorry, but the class is canceled. She continued, stating the instructor, who was to head the class, came down w/ covid & notified her 30 min earlier. **************, unfortunately, ********* partner were out of town, & she'd have to contact me upon their return to reschedule. That's it.. There was no offer to address the issue, no apology for not notifying us earlier, etc. My wife listening in was stunned. The look of disappointment in her eyes.. Anyone who's been married more than 5 min knows exactly what I'm talking about. I consoled her best I could, but at that point, she was no longer interested in attending that class. As we drove home(unfortunately becuz we had no backup plan), she prompted me to pull over & send a text requesting a refund, to which ***** replied "No Refunds". WHAT? SERIOUSLY? 2 *********************

  

  Business Response

  Date: 08/07/2024

  On December 31, 2024 ******************** made an online purchase of (4) $100 Gift Certificates at $75 each and (1) $30 Gift Certificate at $25, for a total of 5 Gift Certificates with a total value of $430 and a total discounted charge of $325. Our website has our Refund Policy clearly posted,which states that discounted courses are not eligible for a refund.  Our online calendar clearly state (on the front and back) that you must pre-enroll or register for all class. He originally contacted our business via text message on December 23rd inquiring about our ********** Dance 8-week dance course for couples at our ****** location. ** communicated predominantly through text messages again 12/24,12/28, 1/2, 5/7, 5/8, 5/10, 7/9, 7/14, 7/16, 7/17.  Our phone log shows a missed call originally on 12/23 and a return call where a voicemail was left (11 seconds). There was another missed call on 5/7 and a returned call 5/8 (3 minutes 14 seconds). And one more follow call on 5/10 with where another voicemail was left (41 seconds).The last call was from ******************** on 7/16 (47 seconds). ******************** believes he spoke to and texted with only one individual, when in reality it was several different employees.  On 12/24 we texted asking for the names and email address for the class roster for the class starting in January.  He responded with his email address on 12/28. On 1/2 we reached out to him and reminded him the class was starting 1/9 at 8 pm and asked if that still worked for him. He texted back asking if we had another class and we responded that currently we didnt but would be adding another soon and asked for feedback about what days worked best for him.  He did not attend the January class nor did we hear from him again until 5/7 when he asked about upcoming classes. (** did offer and market classes on our website in February,March and April.) ** responded on 5/8 with a May 14th start date and again on 5/10 with start date information and proper foot attire information and asked if he wanted to be added to the class roster? There was no response.** sent another text on 7/9 informing him about upcoming classes. ** are happy to furnish you with screenshots of the full text string.  ** believe that our efforts to assist ******************* in enrolling in classes was more than adequate. ** did not have him registered for the 7/16 class, which is why he was not contacted when the instructor became ill and we couldnt secure a substitute in time. The missed communication is unfortunate and we have apologized for the inconvenience.  The inflammatory libel campaign ******************** is engaging in is truly unnecessary.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22018499
  
  I am rejecting this response because:

  In reference to my response to Art is Motion, they submitted their cancellation policy and you can clearly see that policy excludes any mention of gift certificates or money being non refundable for gift certificates. Their contention is, I shouldn't be allowed a refund because I cancelled a class/course. They've acknowledged in their text messages, as well as their responses to BBB and email to me, I never signed up for or registered for a class/course. In their cancellation policy, it is very clear that it applies to courses or discounted courses. They are attempting to argue a point that they themselves acknowledge wouldn't apply in my situation since they also acknowledge I never signed up for a course/class. Until they refund me for the gift certificate I purchased, this issue will remain unresolved.

   

  Thanks *****

  
  

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/29/2024

  Good day.  Attached is a copy of Mr. ********* online purchase order as well as the online order form where ******************** would have had to select discounted gift certificates.  As you can see, he selected 4$100 Gift Certificates for the price of $75 each and 1$30 Gift Certificate for the price of $25.  The total Gift Certificate value is $430 which he paid the discounted price of $325.  We only offer instructional services.  Gift Certificates can only be applied to the services we offer: 8-week **************************** Classes, and Private lessons courses.  ******************** thereby purchased a discounted course.  Which, although, he inquired numerous times about the ********** Dance I Course specifically for he and his wife, he never officially enrolled.  ******************** now additionally claims that we do not offer consistent classes.  Please see attached calendars for the ****** location for the year which were available online each month. I am a bit confused. ******************** original complaint was that he drove across town and he and his wife were disappointed because the first class of the course they wanted to participate in was canceled because the instructor was taken ill and there was not time to find a substitute teacher.  He was upset because he felt he wasted his time.  We apologized for the inconvenience and explained that we did not have them on the enrolled list to contact them. We were able to contact all the participants on the list and let them know in a timely enough fashion that no one else came to the studio that evening. So now ******************** is agreeing that he did not register in advance for the class and thereby this is a misunderstanding.  Additionally, perhaps ******************** misunderstood exactly what he purchased - Discounted Gift Certificates which can be applied to dance instructional courses, thereby discounted courses.  Based on his messages, are we to assume that he thought he purchased 1 gift certificate for $325?  Another misunderstanding?  Again, he would have had to select from the drop down menu online $100 for $75 4 times and $30 for $25 1 time.  If ******************** wants to admit that he misunderstood his purchase and misunderstood the pre-registration and enrollment requirement for courses as well as the length of the drive to our location, then perhaps he would like to formally apologize for the libel campaign he started against ************************* and Art Is Motion and take responsibility for his misunderstanding instead of placing blame else where.
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22018499
  
  I am rejecting this response because:

  Apparently Art in Motion and it's staff don't understand basic contract law. It's not my job to explain it to them, but in short, the cancellation policy doesn't pertain to gift certificates and just because you choose to conflait classes with gift certificates doesn't make it so. Ive already put in for a reversal with my *********** so at this point, there's no need for me to continue wasting time arguing with a company that knows nothing about customer service. I do highly recommend they adjust their policy with the proper language if they want to avoid the appearance of taking advantage of the general public. 

  
  

  Lastly, if anyone deserves an apology it's my wife and I for all the nonsense you insist on putting us through to recoup $300+ that wasn't deserved or earned by your business. So, I will not stop my campaign of notifying and warning the public to protect them from being ripped off by the likes of you. And telling the truth about my experience isnt Libelous. Again, do a little more research and book learning if you plan on trying to run a successful business and not fraudulently strip customers of their hard earned money.
  
  Sincerely,
  
  ***************************