Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 15, our house's water heater was leaking, bulging out and we needed assistance. We contacted A1 Total plumbing , they said we needed a new water heater and warned us that there was possible water damage to the floor. They referred us to FloodMasters **** On Friday, September 15th I wrote a check for the deductible, which was $1000. The next day on the 16th of September a representative from FloodMasters came to assess the floor and crawl space area. They advised that we air it out and we would definitely need new flooring. They moved in fans and equipment to dry out the floor. Fast forward, two weeks later, On Oct 3th they said that they wanted to examine the floor and saw rot. They intially mentioned that they could either remove the water from the crawl space or by pulling up the floor. Without clear communication of their plan, they came out and started pulling up the floor. They claimed that they pulled it up and were going to make it suitable for the insurance claim's approval. They did this by putting plywood in the area where we filed. Our insurance claim got denied and FloodMasters charged the remaining balance to us, the homeowners. We were ordered to pay this remaining balance within 48 hours of knowing that our claim got denied. If we failed to meet their demands, late fees would be applied and after 2 weeks they would put a lien on our house. I feel this not only violates our rights as homeowners in Georgia but also classifies as a fire/ health hazard being that the floor is incomplete.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had FloodMasters come to my home for mitigation work on 5/28. The tech left several machines running in my home (5 blowers and 3 dehumidifiers). He told me it would pull a lot of electricity and would heat up my home. He told me to keep my a/c low. I did. The breakers kept tripping. My home got up to 90 degrees inside. I turned their equipment off after the breakers tripped the third time. I noticed my a/c was no longer working and it was working BEFORE they plugged in all the equipment. I called the next day, Memorial Day, and they someone to the home that had absolutely no electrician training. All he did was check the thermostat, that I had to show him how to take the cover off. He looked at the outside breakers and inside breaker box and that was it. He advised me to call their office first thing Tuesday morning and I did. The lady that answeered, *****, would not even listen to what I was told to do/say. She immediately said thier equipment did not cause the issues UNLESS it caused the a/c to overheat (her words). I said, well, that seems to be what happened. Then she said, "well, it was not due to our equiment and there is nothing we can do about it'. I threatened to call an attorney and she immediately hung up the phone saying, I can nol longer talk to you". I kept calling back and she kept hanging up on me. This AFTER they took my $1000 deductible. I am so upset that they caused this issue and not doing anything to correct it.