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Business Profile

Flooring Contractors

Flooring International Distribution, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is against the ********, ** location and *** ***************. Upon choosing ******** the system reverts to this ******* location:I am filing this complaint after numerous calls that were left unanswered and voicemails unreturned, as well as reaching out to the **** *************** on LinkedIn. He asked me to provide details on his personal email and I did so. 3 times. I purchased new carpet when I moved into my home in May 2022. The franchisee was ******************* at the ******** location of floor coverings international. After a few months, however, the carpet on the stairs showed significant wear, which meant that the quality of the carpet I purchased, was not the quality that was promised.I spent over $8000 on brand new carpet, and now I am stuck with unsightly and poor quality carpet. The *** ignored my correspondences, that all included receipts of the transactions. All I want is the quality carpet that I was promised before ******************* went out of business! Im furious that this company sold me a poor quality product and Im stuck looking at it. I lost THOUSANDS of dollars and no one in this company cares.

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 22; 2023 Flooring Installation was performed.by Flooring International Distribution through *********** During the visit, leveling was suggested on the bottom level due to my slab not being leveled for the install. Later, I discover the leveling mix/or some mixture was splattered in my tub and; and wet mix on one stair. I have requested the company to compensate me for repair but consistently been adamant about denying the claim. I am not asking for my entire tub but the material that was left by their installers. There were many issues but this issue was submitted partly to the ********** Claim Departnent(Sedgwick) At this time, I am requesting payment for the cleanup of the splatter and the stair. NOTE: I did not want to clean the entire tub until this has been resolved. Please see uploaded pictures. Again, I am seeking funds to to repair and Cleanup what was left by the installers.

Flooring International Distribution, Inc. is NOT a BBB Accredited Business.

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