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Business Profile

Games

The Man Cave Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Man Cave Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the company to request the service of moving and relocating a pool table to a hallway (10/03/22) while we had the carpets replaced in the pool room and to move it back to its original location when the carpets were replaced (10/10/22). I payed each day $247 for a total of $494.They arrived on 10/3 to move it to the hallway, the table stayed on the hallway until the carpet company finished with their work and came back on 10/10 to relocate it. They used pads to slide it on the carpet and 2 customized old dollies to move the table to and from the hallway. On the day that the crew moved the table back to the pool room I noticed many scratches in the hallway's hardwood floors. I believe this resulted from the wheels of the dollies used to move the table so I proceeded to let the crew know about this before they left and took pictures as well that were sent to a representative of the company. I spoke many times with him and he promised I was going to be contacted to get a resolution, that they would take care of this. That was on 10/10/22. He called and I called many times in the course of the next week without a resolution. They have been delaying replying with a day to come to make a repair as they promised. So today I called again and spoke with an employee named ******************* confirmed the owner will not be taking responsibility and will not send someone to fix it. I am very disappointed how this has been handled and that they are not bringing someone to repair my floors that were in perfect shape before they came to move the table. I would like a refund of the changes for the services provided that were unsatisfactory.

    The Man Cave Store is NOT a BBB Accredited Business.

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