Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously used Ned Stevens Gutter Cleaning Service in the past, several years ago. I am now receiving multiple automated phone calls per week, up to 3 or 4, from Ned Stevens Gutter Cleaning, *** Stevens Dryer Vent Cleaning, *** Stevens Power Washing, etc. attempting to get more business from me. I have blocked all of their phone numbers, but they are still leaving me multiple voicemails per week. I spoke with a live person previously and asked them to stop calling me and they said they would, but the calls have persisted. It is borderline harassment at this point. You can see in the photo of my phone call log that it is really happening every day or every other day at the very least.

  Business Response

  Date: 01/24/2025

  We would like to sincerely apologize for the excessive communication you have received from us. We understand how frustrating this must have been, and we truly appreciate you bringing it to our attention.
  Please know that we are currently working with our marketing team to address and resolve this issue. Additionally, I have taken the liberty of removing your information from our system to ensure that you will no longer receive any further communication from us. We value your feedback and appreciate your patience as we work to improve. 

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a person few years ago inquiring about prices, they requested credit card payment, and I told them I will call back let me compare prices. They sent me a message that they have come out to clean, and I called and dispute the services because it was already done by another company, a year later, they sent me another message that they have come backed to clean my roof, it was also a lie, and I did not ask them to.

  Business Response

  Date: 11/26/2024

  Thank you for reaching out to us regarding the inquiry from one of our customers. At ***** Home, we always strive to provide extraordinary service to all of our customers, ensuring their needs are met with professionalism and care.
  We contacted the customer in 2022 as a follow up to an inquiry for our service. To assist in clarifying the details of the original booking, we have attached a recording of the call when the work was initially scheduled with us.
  We hope this provides the necessary context and reassures you of our commitment to delivering high-quality service to our clients.
  Please do not hesitate to reach out if further information is required.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22602004
  
  I am rejecting this response because: I made a second call to cancel their services because my association mandate services from their own associated companies. Then *** ****** sent me a message which I have attached
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/03/2024

  We value our customers and aim to resolve concerns in a fair and transparent manner.  We do not see an attachment stating service has been cancelled. In good faith, we are offering to split the total bill of $720.79 with the customer as a gesture of goodwill. We hope that this resolution is seen as a positive step towards resolving the issue amicably. We believe this is a fair solution and hope that it reflects our commitment to customer satisfaction.

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used there services for a couple of years then had no need of a gutter cleaning services anymore due to removal of adjacent trees. I have informed them multiple times I am not interested anymore in their services but they continue to call me and send me items by mail. They are very aggressive ; it's borderline harassment. They switch phones numbers to try to disguise themselves so I pick up the call and avoid my blocking them.

  Business Response

  Date: 10/14/2024

  We regret to hear that you no longer want to use Ned Stevens Gutter Cleaning for your home. If there is anything that happened regarding the service that you would like to discuss, please contact [email protected] so I can personally follow up with you. Regarding any communication, I have opted you out of receiving any emails, phone calls from our company.  We apologize for any inconvenience and wish you the best moving forward. Thank you. 

  Customer Answer

  Date: 10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22414872, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Barry Quinlan

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for two services from *** Stevens in 2023. During that time they suggested a drier vent cleaning, to which I agreed.Apparently, during that call there was an assumption made that I wanted to renew the services indefinitely. I received a call today (9/17/24) that I owe $110 for a drier vent cleaning during my last service. Wait, my last service? Apparently they were out here to my house, and charged my card as a pre-pay in December, 2023. Which, shame on me, I never saw. I have never signed anything, nor do I remember approving them to continue charging my card. They called today, becuase they said my card was expired, which it is not. They said they have a voice recording, which they can provide, that states I approved all of these services. And, at no time, was I told the call was being recorded, but half way in when I asked I was told, "yes, this is being recorded". But, I never have set up a contract, or signed anything with them. With every other type of work that comes to my house, I have signed some sort of paperwork, but apparently it is ok for them to just go off of a 2 year old conversation? This all feels like a scam, from a nationally known company, and is rather shocking from a consumer lens.

  Business Response

  Date: 09/17/2024

  To clarify and resolve any confusion, we are prepared to offer a full refund of $164.20 for the prepaid gutter cleaning service. This refund will be processed promptly and issued in good faith to demonstrate our dedication to clearing up any misunderstandings and to our commitment to customer satisfaction.
  Additionally, as a gesture of goodwill, we would like to offer that this past dryer vent cleaning will be free of charge. We hope this will further demonstrate our commitment to providing exceptional service and addressing any concerns you may have.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had signed up in 2023 for gutter cleaning services in elderly dad's house. Had installed cameras for security end of 2023. Noticed after gutter cleaning water was still pouring off gutters in back of house. Called *** Stevens told they were "cleaned" with no reported problems? Checked Ring footage showing this crew literally walking out back, tapped the gutter and left!! For which they charge $159 for! Called back and was told they took picture of front gutter. Viewed front camera, they climbed up small ladder on front stairs, snapped photo with blower, which they never turned on btw, got back down ladder in less than one minute! Had sent these videos to *** Stevens without a response. Wasn't until posted bad review, contacted by "quality control manager" said he would be by my house on a specific day, the following week to check gutters, he was a no show! Called *** again, told they would send "top of line crew" who again did nothing! Called again, last crew they sent, because I was home and standing outside actually got up ladder to clean debris out of gutters, they neglected two previous times. Had informed them, not renewing my contract. They keep emailing me "contract renewals" which I never authorized, quiet the opposite, told them over and over and over again did not renew. Called customer service, told "IT glitch" issue which had been resolved? Then again yesterday received 5 different contract renewals for all sorts of services I did NOT sign up for. I want NOTHING to do with *** Stevens/ Neds home! Do not want emails, phone calls, nothing! Never want them near my house again!! How can it be legal to keep renewing contracts I did not authorize? If this continues, next step is a cease & desist order!! If this company actually "cleaned" the gutters, like they "promise" then that would be a whole different story. Do not ever hire *** Stevens they are a horrible company!

  Business Response

  Date: 09/17/2024

  We are currently in the process of looking into why you received that many emails and apologize for any inconvenience. That email was not a notification of automatic renewal.  You have no pending work with us as we would not renew your contract without authorization.  That email was intended to see if you would like to renew your previous schedule with ***'s Home.  We understand and respect your wishes to no longer be contacted by our company.  As of this morning we have opted you out of all email, mail and phone communications with our company.  We are very sorry to lose you as a customer, If you would like to talk further regarding your experience with our company, please contact our office at ************ and ask for *****. Thank you and have a great rest of your day. 

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22295286
  
  I am rejecting this response because: This is the 3rd set of emails received after contacting customer service previously making it clear that I would not be renewing contract with a company who does not stand by their policies. 

  Have already been told previously, twice, that I would no longer receive renewal contracts. However, those  "contract renewals" continued...

  Have called customer service on two occasions, told unable to speak with ***** at the tel # provided and there is not a way to get a message to him asking for return call. 

  I am not someone who complains, ever! For this complaint your company has to be doing a really bad job. 

  Had informed *** Stevens couple weeks ago, asking no longer be contacted. If I receive one more contract renewal, would file a complaint. I received 7 contract renewals for all types of services. 

  Would like be sure this issue is actually resolved before accepting response. 

  Thanks you.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/17/2024

  As of this morning we have opted this account out of calls, emails and mail, we can not control previously executed marketing and call campaigns but I have attached a screenshot of our CRM and the opt out options selected. Please see attached screenshots. The only thing this customer would receive would be any list or call created before this morning. 

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it would be nice for these large corporate giants to take accountability for their actions and go back to actually valuing a customer. The "apology" received is not genuine. Please note; If I receive one more contract renewal, or charge on my credit card from *** Stevens, next step is file complaint with attorney General office. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired *************'s Gutter to come to our rental property last year to clean the gutters. We were new to the area and they were the only company we could find that would be able to come out in a timely manner and provide what we thought was a one time service. Since service, we receive weekly calls from an automated line requesting we call back to schedule our next service. I have asked multiple times to be removed from the system as the home was a rental and we have moved. They continue to call and send fliers indicating that pur home had damage.

  Business Response

  Date: 08/24/2024

  We apologize for any inconvenience, we were simply trying to inform the customer of what we found at the home during our inspection as we guarantee all of our work.  I have personally opted them out of everything from phone calls to any marketing material/notifications for the company.  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ***'s Home in early June 2024 to clean the gutters around the house. After the cleaning, they informed us of issues with the gutters and recommended a replacement. We agreed and hired them to replace all the gutters around our house.On August 20, 2024, ***'s Home came to perform the service but only replaced the gutters at the front of the house. We were under the impression that the agreed-upon price covered the replacement of all gutters, both front and back. At no point during our phone conversations did they clearly specify that the quoted price was only for the front gutters.We later reviewed the recording they provided, but it still was not clear that the quote only applied to the front gutters. After multiple phone calls, they informed us that we would need to pay an additional amount to have the back gutters replaced.We feel misled by their unclear communication and believe that the quoted price should have covered the replacement of all gutters as initially understood. We are seeking resolution through the Better Business Bureau to address this issue.

  Business Response

  Date: 08/22/2024

  The issue is that the call recording has quality issues so we are unable to look into this.  Although we feel only a certain section was sold based off of the price of the job we will come back and finish the job in good faith. 

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Xiaoyan Song

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to clean our gutters. While the truck was leaving, they turned around in our driveway and backed into our garage door, causing damage to it. They drove off so we called the company. The customer service rep said a manager would call us back in 1-2 days. We never heard from them so we called again. This time, they said that their crew said they didnt park in our driveway so it couldnt be them. It was them and they did it while turning around. The company said that was all they were going to do and hadnt even planned to call us back. When we pushed further, they said to get an estimate and send it to them and they would see if they felt like helping to fix it. But the customer service rep basically said that they are not accepting responsibility and will be doing nothing to help.

  Business Response

  Date: 07/31/2024

  We are looking into this with our operations team and fleet manager to try to obtain footage of the truck that day.  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had hired *** Stevens to clean the gutters on my house. Once there they tried to tell me I needed a new roof. My house was only 6 years old and a new build. I declined their services and paid for the gutter cleaning. Since then they have called me non stop at all hours of the day. I have asked them to stop calling me and blocked their numbers. They now call from blocked numbers and no caller id. They constantly leave voice messages identifying themselves as *** Stevens. I have called them back asking to be removed from any calling lists and asked they do not contact me anymore. Each time they say that I am removed from their lists yet they continue to call. At this point they have called me no less than 30 times.

  Business Response

  Date: 08/05/2024

  We have opted this customer out of everything, they will not receive any calls from us moving forward. 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 16th they came to my house to clean the gutters and notify me of any issues. I specifically told them about a cascading water issue on left side of house. I was told it was fixed yet when it rained yesterday 7/16 the water was still cascading. I have cameras at my house and was wondering how they could have gotten to my **** approx 25 feet up with a small ladder i saw they had. I just want people to know that this does not appear to be a reputable company and takes credit card on phone, performs supposed work with no one home and then charges your credit card. Now I need to call another roofer to fix the problem for real. Be aware Nets Home is a money grab

  Business Response

  Date: 08/02/2024

  We have no record of any customer with this address or this phone number or email. Can you please provide a different phone number address or email so we can see who this is?