Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed and ignored in regards to my bill. I keep getting bills and phone calls. I told them on February 9, 2025 that the VA is not the insurance for this product. I told them ******** was but the **** ***** says VA and when I called this morning, they again asked for my VA information which I did not provide. I called ******** on April 1, **************************************** on the lined as a 3 way call so I know ******** provided the reference #8-1DKIWCGB for payment authorization. I received another bill on April 21, 2025 and a manager was supposed to call me back but never did. I've continually let them know that I have mental health issues and could not deal with this stress plus I did not want my credit rating to sink. I get the same run around every time I call, at least twice a month and this billing issue is no further along to being resolved than it was when it began in February. They will not let me speak with a manager or directly with those who are directly involved with billing. I called a number given **********************) to speak with someone higher up on the chain of command but had to leave a voicemail. Ive even told them I could return the nebulizer because I couldn't take these billing harassments any longer and don't know where else to turn so Im asking for your help. They keep saying it's up for review or it takes 30 days or they've sent a particular person an email or such and such person will call you back etc. Or even to ignore the bills (though it has yet to reflect a zero balance paid by ******** and not the VA) ******** paid for the medication for this nebulizer- claim # ************** on February 9, 2025 but they're still trying to bill VA for the machine. I keep correcting them on the responsible insurance co. ******** provided them a reference # and authorized payment. I still get bills, phone calls and the run around. Thank you for your assistance.