Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, I had Bardi come to my home and do some work. I agreed to pay for a 1-year membership. Before signing up for the membership, I explicitly asked the Bardi employee about whether the membership would renew as I did not want to sign up if it would automatically renew. The Bardi employee told me that if I did not have a credit card on file (which I do not), the membership would not automatically renew and I would be contacted to provide a credit card for the renewal charge. I wrote a check to pay for the services rendered and for a 1-year membership. On June 17, 2025, I saw Bardi made an ACH withdrawal from my checking account of $315.00 to renew the membership. I never gave any authorization to Bardi to withdraw funds from my bank account nor did I consent to renewing my membership. I have called Bardi three times to try and resolve the issue: (1) on June 19, 2025, I was told a ************* Manager would contact me. I received a follow-up call where they collected details about the issue and said they would call me back. I never received a call. I called again (2) on July 3, 2025, I was told a ************* Manager would contact me within 48 business hours. I never received a call. I again called (3) on July 11, ********************************************************************************** I have not been able to get any assistance.

  

  Business Response

  Date: 07/14/2025

  Dear Mr. ************************* you for your patience, and please accept our sincere apologies for any inconvenience caused. We want to confirm that your membership has been officially canceled and a refund in the amount of $315.00 has been processed.
  In appreciation of your past business and as a gesture of goodwill, we would love to offer you a complimentary one-year membership on us. This includes all the same great benefits and services our members enjoy, at no cost to you.
  Should you have any questions or need assistance, please dont hesitate to reach out. We truly value your trust and hope to have the opportunity to serve you again in the future.
  Warm regards,

  
  ******* ******
  ******************************start="812" data-end="815"> Bardi Heating, Cooling, Plumbing
  ************

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Bardi last year June 2024. They ***e out 06/18/24 and said that my unit and system needed repairs and it would cost about $3200 dollars. I was able to get a loan from ********* to do the repairs. When the technician ***e he stopped and said he thought I needed a new unit and that someone would call me to talk about a new unit. Then he went outside ***e back in and stated he spoke with his supervisor who told him to go back and look at something else. He did that and the unit he said was fixed. Well a week later and the unit went out and the technician ***e back out and said I needed a new unit. A sales rep *** out and said i needed a new heating and furnace unit. That they would take off the price off the repairs minus the duct cleaning. But the new unit would cost me $13,000 minus what I owe Goodleap which would cost me $10,000. Which I couldn't get another loan at the time and I called and asked if ******** could just be paid off and I get a new loan for the price of the new unit but that didn't happen. I am now on the line for paying ******** back for a service that isn't working and Bardi hasn't come through to fix and they were paid to fix my air which is still not working and somehow my heat stopped working to after the fix. I would like something done since I have paid for at least my air to work. I am okay with them paying off Goodleap and getting the whole system redone.

  

  Business Response

  Date: 06/16/2025

  Dear Mrs. ************** you for sharing the full details of your experience. I truly understand your frustration, and I want to sincerely apologize for the ongoing issues and confusion you've faced regarding your system and the services provided.
  As we discussed earlier, we are committed to making this right and ensuring your concerns are properly addressed. I have scheduled a follow-up appointment and escalated your case to our HVAC Director, who will now be directly involved in reviewing the situation and determining the best path forward.
  We recognize the investment youve made and the trust youve placed in us to provide a working solution. Our goal is to ensure youre not left with a non-functioning system and unresolved financing for work that didnt deliver the intended result.
  Thank you again for your patience, and we will be in touch shortly with the next steps. Please dont hesitate to reach out to me directly if you have any additional questions in the meantime.
  Warm regards,
  ****************start="1165" data-end="1168"> ***************************start="1186" data-end="1189"> Bardi Heating, Cooling, Plumbing & Electrical
  ?? **************

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23474468
  
  I am rejecting this response because: I am still paying for a service that isn't working. I spoke to representative of Bardi yesterday and she stated someone was coming out today so now I am very confused.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 06/17/2025

  Update:

  
  I spoke with Mrs. **** yesterday regarding the previous service. As agreed upon, we now have a course of action in place and have scheduled a follow-up appointment as an opportunity to make things right.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/15/25, I was charged ****** dollars for a Bardi Home services contract. I have contacted them repeatedly and told them repeatedly--since i cancelled their service in August 2024-- that I did not want to renew because of the awful experience I had with a quote from them. Last year, I did not utilize any of their free services because I don't trust their prices and did not have a good experience. This company has nothing but lie to me and take my money. Though they assured me that the service would not renew and was indeed cancelled in their system, they refused to send written confirmation. I see that, against my wishes and their promises, they charged my debit card again. I want my money returned/ refunded. I even wrote their technician a good review before realizing the quote was triple the true cost. I feel scammed by this company again. I cancelled the home services contract in August of 2024. I checked several times to make sure nothing would renew and was assured it would not. Bardi lied and i want a refund of ******.

  

  Business Response

  Date: 06/05/2025

  Dear **** *******,

  
  Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience this has caused.
  After reviewing your account, we confirmed that your membership was indeed marked as cancelled in August 2024. Unfortunately, due to a system glitch, a renewal charge of $315.00 was mistakenly processed on April 15, 2025. We completely understand how upsetting this must beespecially after the assurances you receivedand we want to make things right.
  We have taken immediate action to issue a full refund of $315.00 to your original form of payment. You should see the funds reflected in your account within 35 business days, depending on your financial institution.
  At Bardi, we strive to provide reliable and respectful service, and were truly sorry that your experience fell short. We appreciate your feedback and will be using it to improve both our systems and communication moving forward.
  If you have any further questions or need additional support, please dont hesitate to reach out. We're here to help.

  
  Warm regards,
  
  ***************************start="1212" data-end="1215"> Bardi Heating, Cooling, Plumbingere...

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the hot water side of the water line in the laundry replaced by Bardi because of it leaking. While getting my home inspected they discovered moister below that room on the garage ceiling. It was discovered that the faucets was leaking. I had the faucets replaced and got the sheet rock repaired. I spent $64.23 for materials and around $200 in labor. You guys only replaced the hot water side but both sides was leaking when the faucets were in t. Maybe we can split the cost 50/50. Just let me know. I appreciate your time. If you can send me an email address then I can email you more pictures and receipts. I can only attach 5 Mb on this entry.

  

  Business Response

  Date: 03/18/2025

  Follow-Up on Laundry Room Plumbing ************************************************** you for reaching out and for bringing this to our attention. We sincerely appreciate your patience and the details youve provided regarding the additional repairs needed after our service.
  While we initially replaced only the hot water side due to the identified leak, we understand that both sides were leaking when the faucets were in use, leading to further repairs on your end. We want to ensure we are fair in resolving this matter and would be happy to review the receipts and pictures you mentioned.
  Please send them to **************************************** and we will assess how we can best assist you. In the meantime, we have provided estimates for any further necessary work.

  We appreciate your time and look forward to working towards a resolution.

  Best regards,

  Bardi Team 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services for Bardi to fix the piping under my sink. The *** said he built everything from scratch with all new piping. This was April of 2025. It has not been a year. The piping is leaking and causing water damage. Within my kitchen. I just want the situation to be resolved without being charged all these additional fees for something that should have been fixed.

  

  Business Response

  Date: 02/20/2025

   Follow-Up on Your Recent Appointment and *********************************************** you for sharing your feedback. We sincerely understand your concerns, and I would like to take a moment to clarify the situation.
  You were originally scheduled for an appointment, but it was canceled per your request, with no reason provided.
  In regard to our recent conversation, the service charge mentioned was simply to inform you that if the issue is determined to be unrelated to the original work, a fee may apply. However, rest assured that if the problem is covered under warranty, there will be no charge for the evaluation or repair.
  Our goal is to resolve this matter for you fairly and efficiently. Please feel free to contact me directly, and I will be more than happy to assist in rescheduling your appointment to address your concerns.

  
  Best regards,
  
  Customer *********************start="1024" data-end="1027">Bardi Heating, Cooling & Plumbing

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/20/2024 *********** initially set up an appointment to have hole bored Into my yard for new waterline. I have a septic system, and no due diligence was done when communicating with the contractor. Bardi Also told me that nobody was coming on the day that the contractor showed up. The contractor showed up, and drilled two different holes through my yard, directly through my septic drainage field. Because they had no idea where my water shut off was, and since I was told, nobody was coming that day, I was not present. They bored The first hole, then pulled it back and bought another one because they had no idea what they were doing. The contractor admitted this to me. It was extremely negligent. Theyve created a septic system runoff issue that is now pooling at the bottom of my yard, and has been for two months. They have so far refused to give me a refund and have not come out and fixed the problem. They also did not tie in my sprinkler system into the new waterline when they originally came out for the project. Theyve created a much bigger problem than my initial issue with the waterline. I need to make sure they come out and fix this problem and refund me for the entire project. I want to avoid getting a lawyer for this, but that will be the next step.

  

  Business Response

  Date: 02/20/2025

  Dear Mr. ******************** you for bringing these concerns to our attention. We sincerely apologize for the issues you've experienced with the waterline installation and the impact it has had on your septic system. Please rest assured that we take this matter very seriously.
  Our Plumbing Director is currently in direct contact with you to work on a solution. We are fully committed to resolving the problem and ensuring that everything is addressed properly. Your satisfaction is our priority, and we will keep you updated as we work to rectify the situation.
  Thank you for your patience and understanding.

  
  Best regards,

  Bardi Team! 

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Bardi to come out to my home because I had and issue with water backing up in my sink. The original tech came out and snaked the line from the kitchen sink. Then he suggested I get the sewage line checked with a camera. I did that and ********* found a blockage in the line. I agreed to replace the entire sewage line. It seemed things were ok. I washed a load of cloths and a load of dishes and now my kitchen sink is backing back up. Keep in mind this was my original issue and now $9,500 later, my sink is backing back up. On top of that now my yard has a large ravine going from my walkway to the street and I'm getting a bad smell in the front yard. I need more top soil brought packed tight, leveled and more wheat straw put down. With all the $ I spent with Bardi.....I'm not happy at all.

  

  Business Response

  Date: 02/17/2025

  Mr. ********, 

  We have had you in contact with our Plumbing manager, we assure you that we will be back with more dirt and wheat straw to repack the front yard, we will be working on the ****** and setting the toilet for you, and our expert is out at the home today to see about a final resolution for the back *** you are having inside the home. Please dont hesistate to reach out to us should you have any questions. 

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Bardi,This is my 3rd attempt to resolve this issue. I submitted my initial Inquiry via email on 12/29 and spoke to supervisor ******* is who yet to follow up. Please note she assured she would reach out to the technician but to date has not. See the correspondence below:Thank you for coming out to inspect my leak on Sunday 12/29/2024. The service man, ******* was pleasant and informed me that I world need to have a 24 x ************************************************************************************* my bathroom was coming from. When I scheduled plumbing visit online, I was under the impression the service fee was free. And that the leak detection would be $88. I was charged for $88 but no leak detection was completed.Per your website, it shows a free estimates are provided for leak detection and commercial security living services are charged $125. Please see the attached work orders below. I still do not know where the leak is coming from and would like $88 credited back. Further more, ******* stated since he was not able to provide leak detection and would have to return to cut the drywall to find the leak, he quoted the estimate and stated he would charge $29.99 to have the Bardi plan to have a discount for all repairs. To be quoted one thing and charged another id unacceptable! This bate and switch tactic is so disappointing abs resulted in me choosing another plumber to provide service. Thank you ******* ******- ********

  

  Business Response

  Date: 01/21/2025

  Apologies and Resolution for Recent *********************************** sincerely apologize for any miscommunication regarding your recent service. I understand your frustration, and I truly appreciate your patience.
  Regarding the service on 12/29, the $88 charge was for the service fee, as the leak was visible and pre-existing. A representative attempted to contact you on 12/28, leaving a voicemail to confirm your appointment and discuss the details. Since the leak source was already confirmed, a full leak detection was not necessary, and the technician provided an estimate to cut the drywall for further inspection. I understand that you chose to wait for your home warranty company, which we completely respect.
  We regret any confusion and, as a goodwill gesture, we are happy to offer an $88 credit towards future repairs. Please note that the service terms and conditions, including this process, are available on our website, and Ive attached a copy for your convenience.
  Estimate from Technician Findings - 12/29/2024
  Amount: $285.80
  Description:
  This estimate covers cutting a hole in the drywall behind the customers daughters bathroom shower, which is leaking into the living room ceiling. Please note that Bardi ************* does not repair drywall; this estimate is solely for gaining access to the leak so that we can further assess and provide a detailed repair quote.
  Additionally, this estimate includes a monthly Friends of Bardi membership, which offers a 15% discount on all repairs.
  
  Please dont hesitate to reach out if you need further assistance or clarification.
  Best regards,
  Bardi Team  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22832285
  
  I am rejecting this response because: Bardi, ******* technician  offered to charge didfeeebr amount of $29.99 that was not charged. 

  I was told one thing and charged another. This is unacceptable. Please credit my account the $88.00. No services were rendered 

  Please see attached  the website as I scheduled this email and the free consultation  for plumbing quote. 
  

  This is misleading sales tactic and your website is a bait and switch. 

  
  Sincerely,
  
  ******* ******-********

  

  Business Response

  Date: 01/22/2025

  Clarification ***************** Charges and Account Review

  Dear **** ********,

  
  Thank you for taking the time to respond. After carefully reviewing your account multiple times, I want to sincerely apologize if the outcome did not meet your expectations. However, I would like to clarify that the charges applied were for the service you agreed to.
  I have attached the invoice summary for your reference. The technician came out because a restoration company had already cut a hole in the dining room ceiling on the main level due to a leak in your daughters guest bathroom shower upstairs. While there was no access from underneath, the technician confirmed that the shower was indeed leaking. An estimate was provided to cut a hole in the laundry room wall on the second level for further inspection, but you decided to hold off due to your home warranty company coming out the next day.
  The technician confirmed the source of the leak, and the only charge applied was the service fee (SRC). I sincerely apologize if there was any confusion or if this wasnt what you expected. You were not charged $29.99, but instead for the service call, which is standard when responding to a problem call.
  If you have any further questions or concerns, please dont hesitate to reach out. We value your business and are here to assist you.

  Best regards,

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22832285
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******-********

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two service issue with my ******* furnace I purchased from Bardi. The first issue was about a month ago when water was sitting on top of the furnace. Turns out water from condensation was leaking from the exhaust pipe and settling on top of the unit. The second issue was today when I woke up and the temp inside my home was 55 degrees. The unit wasn't running at all and the condensation pump was just running. When the tech came to the house and turned on the unit, it was back working. The tech did his trouble shooting and determined the condensation line outside froze and the unit shut itself off. The issue I have is when I first had a consultation with a sales *** and he was telling me about the unit, I should have been made aware with this particular unit I will have condensation when running the heat like I have when running the air. My old unit was 30+ years old and I didn't have condensation in the winter when running the heat. My condensation line runs outside the house. So when the tech came out today he made some suggestion on how to run the condensation line inside the home into a drain line. Well, some modifications need o be done to get that done. If I had been told in the beginning during my initial consultation before I purchased the unit I could had your installers complete that while installing my unit. Now, how my water lines runs and the unit I have...I'll have this issue every winter when the temp drops below 32 degrees.

  

  Business Response

  Date: 01/13/2025

  Customer Care Response:
  

  Good morning!

  We have scheduled a service appointment for 1/14/25 the following morning to address the customers issue. We are committed to ensuring this matter is resolved promptly and satisfactorily.

  Bardi Team

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over four months, Bardi has refused to honor its service and workmanship warranty after a water leak following their work. We have spent months in phone calls and letters seeking Bardi's cooperation. As a result, my grandmother has suffered emotionally and struggled to move around her home, which has been in disarray. Following Bardis work at her home this summer, there was a significant leak. My grandmother contacted Bardi for help. Days passed and Bardi sent a representative to inspect the property. Rather than immediately accept responsibility for the water damage and honoring the workmanship warranty, the representative insisted that my grandmother file a claim with her home insurer. This was dishonorable. For the past 4 months, we have pressed Bardi and its general manager, ****** ******, to honor the warranty and make it right. Even through November, Mr. ****** strung us along, failing to appear for a scheduled meeting, and not keeping his promise to follow up after the meeting to schedule air duct cleaning and respond with a promised estimate.

  

  Business Response

  Date: 01/09/2025

   

  Final Offer Resolution for *** ********: 

  
  Dear Better Business Bureau,

  
  We wanted to inform you that we have communicated our final offer of resolution to the customer, Mrs. *** ********. We believe this offer is fair and goes beyond our standard policy to address her concerns.
  Thank you for your attention to this matter.

  Sincerely,

  Bardi Heating, Cooling & Plumbing Services 

  Customer Answer

  Date: 01/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution proposed by the business via email is satisfactory to me.
  
  Sincerely,
  
  ******* *********