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Business Profile

Insurance Adjuster

Insurance Direct Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Adjuster.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of July 29th, 2024 this company has yet to rectify one of the many errors that it has caused involving brokering my auto insurance. I now have a debt in collections and am being notified constantly. This brokerage group was notified via phone call and email about cancellation with ************** and cutting ties with them altogether. The agent spoken with provided his email to send email notifying of this request. This request was not addressed until months later after it accrued a debt that they ignored and proceeded with no urgency. This was not the first financial transaction that the group put in a bind. There were two occasions where the group made clerical errors which resulted in suspension of registration, then cancellation of insurance. The manager stepped in and stated he would be accepting responsibility and lied on how he would handle going forward. This resulted in me overpaying by an extra $80 for almost a year. I am filing a complaint in hopes this happens to no one else snd for this company to assume and rectify this debt in collections. I have countless emails to prove all that transpired.

Insurance Direct Group is NOT a BBB Accredited Business.

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