Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired *********** to not only kill the weeds on one side of my house but also to enhance the grass on that same side. I paid for two treatments and not only are there bigger weeds than I had before but also it seems that the grass is dead leading to spotting etc. My grass is worse off than when they started. They did come out twice to ***** the situation and retreat supposedly but I have seen nothing of the sort. I terminated my contract with them as I was spending money and not seeing a result. I am not sure of the resolution as the money has been spent and I just simply want my grass to not have weeds and be at least how it was before they started treating it.
Business Response
Date: 04/18/2025
Mr. ******,
I'm sorry to hear about your experience with us! After reviewing the account, I wonder if the weed issues you are having are because of you starting the service in the late fall. You may have missed a pre-emergent that helps control those weeds that you are seeing. I will have the manager of ******** reach out to you and see if there is something we can do to help rectify the situation.
Thank you
Customer Answer
Date: 04/18/2025
Better Business Bureau:
Please have them contact me via email **********************; I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Customer Answer
Date: 05/14/2025
I am customer. I recently filed a complaint via BBB about my grass and how I was seeing weeds still and furthermore, my grass was damaged and not growing since they started treating my grass for weeds and other treatments they suggested. I took video. I was informed someone would reach out but no one did so refiling with further evidence.Business Response
Date: 05/14/2025
Mr. ******,
I had the branch manager in ******** (Were you are serviced out of) try to contact you. He said he has called and texted you a few times between 4-18-25 and 4-24-25, but has not received a response. Please reach out to him to see if we can resolve your issue. From looking at the treatment history, I see you had new sod installed in the fall of 2024 and then hired us to do service for your lawn. We can not apply pre-emergent to new sod as it will damage the root system and keep it from establishing. Because of not being able to apply it, the weeds are emerging.
**** **** at ************
Business Response
Date: 05/14/2025
Mr. ******,
I had the branch manager in ******** (Were you are serviced out of) try to contact you. He said he has called and texted you a few times between 4-18-25 and 4-24-25, but has not received a response. Please reach out to him to see if we can resolve your issue. From looking at the treatment history, I see you had new sod installed in the fall of 2024 and then hired us to do service for your lawn. We can not apply pre-emergent to new sod as it will damage the root system and keep it from establishing. Because of not being able to apply it, the weeds are emerging.
**** **** at ************
Customer Answer
Date: 05/14/2025
Complaint: 23221549
I am rejecting this response because no one called and I definitely did not receive a text (or email for that matter). I only had one side of my lawn sodded, in the front so I was very aware that this area could not be treated but on the left side of the house (facing the house) where I had grass; that's the area I was paying to be treated. I took pics of this area and have attached them.
Sincerely,
***** ******Business Response
Date: 05/23/2025
**** ****, a manager of the ******** ****** is trying to reach you to discuss how we might be able to help you. If there is a better phone number or email he can reach you at, please let our office know at ************.
Thanks
Customer Answer
Date: 05/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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