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Business Profile

Moving and Storage Companies

Long Distance Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this moving company to move from **********, ** to *************, **. **** (I think owner) and ***** (Office Manager?) were both contacts of ours during the process. Once our belongings got to ** the amount of damage was INSANE. Broken furniture, TV, big green egg, torn box springs, broken lamps, boxes completely destroyed - totaling almost $5000. They asked us for an itemized list with pictures, which we provided. And then NO WORD BACK. Won't answer calls - don't know anyone email address or last name. Finally 3 months later get an email from a "gmail" account yesterday from an "****************" (no one will provide last names or a company email / direct phone) saying our claim is denied because we packed it all ourselves and who knows if it was damaged before. We backed our boxes (which they mangled and destroyed) but they packed our furniture, TV, Big Green *** and Lamps that were all destroyed. We have had to replace / fix / toss many items. Further we got a box of someone else's and one of our boxes was missing - and no one cares! Need resolution.

Long Distance Moving & Storage is NOT a BBB Accredited Business.

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