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Business Profile

Moving and Storage Companies

United Express, LLC Moving & Storage

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lynn D

    Date: 04/16/2025

    I had a terrible experience with this company. They misrepresented themselves as a moving company but are actually brokers, which they didn't disclose upfront. They charged a hidden broker fee, misleading me into thinking it was for the movers. When I raised concerns, they hid behind a vague contract.Pickup day was a nightmare. The promised arrival time of 9am to 1pm turned into 3pm. They charged $60 for a small lamp box and $100 for a TV box, which felt like robbery. Only half of my items were moved; I had to move the rest myself. The movers are contracted, so you end up agreeing to another "estimate." My original "Binding Estimate" of $900 ballooned to over $1900 for a few items. RUN!! DO NOT USE THIS COMPANY!This company operates through deception, omission, and disorganization. Their contracts are intentionally vague, communication is nonexistent, and their practices are borderline fraudulent. Their space and mileage calculations are corrupt. Consumers should avoid this company and seek alternative services to avoid being deceived.

United Express, LLC Moving & Storage is NOT a BBB Accredited Business.

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