Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22841451
  
  I am rejecting this response because: Made several attempts to contact the owner to resolve this issue. All attempts were unanswered

  Payment for the balance of the move was charged on June 15. Over the subsequent 14 days, I made multiple attempts to contact the owner to address my concerns. This included:
  Several phone calls to College Hunks to report the issue. I can provide phone records from ****** to verify these calls.
  Three emails sent on June 17, June 24, and June 30, none of which received a response.
  Unfortunately, all my attempts to communicate were unanswered and ignored. In light of this lack of response, I contacted my credit card company on June 29 to request a refund until the matter could be resolved.

  
  I would appreciate  BBB  assistance in addressing this issue through mediation if we can not resolve the matter
  
  Sincerely,
  
  ****** Love

  despite these issues, the business has not made any effort to resolve my concerns.Given the circumstances, I respectfully request dismissal of the remaining balance of $650.00 and a credit for the $242.00 already paid. This resolution would reflect the companys stated commitment to customer satisfaction and safety.Please feel free to contact me at [your contact information] if additional discussion or documentation is needed. I look forward to your response and a prompt resolution to this matter.

  Business Response

  Date: 01/24/2025

  We respectfully disagree with this assessment.  As was discussed with
  the client, all damage claims are adjudicated once the bill has been
  paid, which is has not been in this case.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My item was damaged, my furniture was left on the sidewalk and parking lot as the driver ******* walked off the moving job. He also took the key to the moving truck which left the other workers without being able to finish the move. I had to call the manager ***** to the scene. I lost wages from work and also had contractors at my new home that I had to pay extra because of the delay. Please help me rectify this issue.

  Business Response

  Date: 09/06/2024

  When we learned of the challenges we immediately dispatched our manager to the scene.  He arrived approximately 20 minutes after our employee departed, and there was another 15 minute delay in retrieving the keys.  Over 3 hours of billable moving time was deducted from the client's bill - over $500.  The damaged item is being addressed by our claims department based on the coverage the client chose during their move.   The client's items were fully moved from point A to point B.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company recently moved me into my new home. During this process, a dining room chair was damaged. The mover stated he would take the chair to the warehouse to initiate the claim process. When I got a hold of the manager, he informed the chair was accidentally junked/thrown away. No way to get it back. The chair was one of 6 in a set. The manufacturer or furniture store where I purchased are no longer in business. I am not able to replace it. Initially the manager said "we're going to make this right" inferring this was a special case, different from the usual claim cases that get processed correctly. That was the last I heard from him. He did not return my calls or texts. Later I learned he went on vacation but did not turn over our case to anyone. Spoke with his associate for who I had to relay the story over again. I suggested reimbursement for 4 out of 6 chairs to have a cohesive set. It took several more days of unanswered phone calls and emails before I heard back. I never heard from the first person, but another who sent me an email stating they would only reimburse for the single chair and nothing else. They also want us to pay a $300 deductible which is normal for a claim, however I feel that given this circumstance (I wasn't even given the opportunity to repair my chair which I would have done), that should be waived. I feel they purposely will not communicate with me unless I accept their resolution.

  Business Response

  Date: 08/09/2023

  We are always disappointed when we damage items.  The claims process is dictated by the option selected by the client prior to their move.  In this case, the client chose an option with a $300 deductible.  

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19499189
  
  I am rejecting this response because:

  I was told that the work is $182 an hour, so if I was refunded an hour and 15 minutes, how does that equate to only $172? No boxes were labeled which is correct and unprofessional, but that was not the only issue. Additionally, when I called to book to assemble and unpack I was quoted 5 hours ans CONFIRMED unpacking would be done - all of which can be heard on the call. The manager I spoke with said that if this was heard on the call I would be refunded but ignored me when I followed up. None of the furniture was assembled either, so please explain to me how it took 4+ hours for 3 movers to put stuff from my storage unit into my apartment. No unpacking or assembly was done and there was a designated elevator for them to use. Additionally, the storage unit is only a 10 minute drive from my apartment, so that should not have been an issue. 

  There are a lot of damages and even missing items, but how are we supposed to fork over the $300 to file a claim and trust you will make these right when you cannot admit to any fault on the poor jobs conducted already, it truly seems like a ploy for more money without a solution. 

  The claim forms all say to submit 2 photos of the damage for consideration, so how am I supposed to submit anything for items that were straight up not delivered? We are missing our professional drill and tool kit, our broom, screws for furniture, etc... these screws by the way, are custom screws and cannot be purchased, so the only way to put this bed together with the proper screws is to throw it away and buy a new one. If it were just any one thing it would not be as big of a deal, but the poor customer service, the complaints from the workers about other workers and management, the damages, missing items, and having to chase down help for two entire days for a measly refund is unforgivable. 

  We are requesting a full refund of the services provided or an exception on filing a claim without paying the fee (only if we can claim items that were not delivered). It's looking like damages and missing items are going to run us over $1,000...

  
  Sincerely,
  
  *****************************

  r call back. We paid over $1,500 for them to transport to storage, and over $1,000 for them to bring it to our apartment, "unpack, and assemble furniture". And in regards to the damage and missing items they just keep telling me to pay $300 to file a claim, but I have absolutely no faith that this company will actually provide a solution once they receive their money. I have attached screenshots of all of the receipts.

  Business Response

  Date: 03/07/2023

  Client was refunded one hour and 15 minutes from their bill.  We did a poor job of labeling the boxes for this move and apologized to the client.  The client can submit a damage claim for any damages that occurred during the move.

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired CH to handle our local move. They came out and quoted us, but then did not provide the service that was quoted. The pack job was so bad that they sent a supervisor who documented it, and confirmed the issues. Then during the move they they threw items into boxes, broke and scratched furniture, put boxes clearly labeled all into one room in our basement, and we're still finding damage. The worst part is that I started to work with them immediately after, and have reached out over 8 times with next to ZERO response, and the last correspondence was in Dec. with an excuse.

  Business Response

  Date: 02/24/2023

  We have reached out tot he client within the past week to reassess the damage claim process.  We are currently waiting on the client to provide us with some information so we may be able to settle the claim based on the Valuation option chosen at the time of the move.