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Business Profile

Non-Profit Organization

Czech and Slovak School of Atlanta, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for the fall Czech adult course on August 21, 2022. This course was originally supposed to start on September 17, 2022. Due to a number of issues that arose this year, including issues with facilities and instructor illness, the course has been postponed on several occasions. At present, the course is tentatively scheduled to begin in January 2023 (no specific date is announced yet). Unfortunately, I anticipate a significant possibility that my personal situation may differ in the spring (including a greater possibility of travel or working different hours). As such, I do not believe I will be able to participate as originally anticipated if the course were originally offered in fall as planned. Given this fact, I believe dropping the course for a refund makes the most sense for both parties. I have inquired about this, most recently as of December 10, 2022, however have received no response. Similarly, I did not receive a response to my November 28, 2022 email, and feel other communications have been significantly delayed. I would like a refund of my $200 registration fee (to the original payment method, if possible).

    Business Response

    Date: 12/29/2022

    Hello,

    as per our email conversation with ********, we are issuing full refund. 

    Thank you,

    Czech and Slovak School of Atlanta.

    Customer Answer

    Date: 12/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Czech and Slovak School of Atlanta, Inc. is NOT a BBB Accredited Business.

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