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Business Profile

Online Retailer

SHOPIMO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received the item I ordered on 07/16/2023.

  • Initial Complaint

    Date:11/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered items via ******* on July 13, items have been delayed ever since. *** sent numerous emails and calls and no one has gotten back to me. I want the item or refund, at this point theyre just stealing.

  • Initial Complaint

    Date:10/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31, 2023 I placed and order for 2 items from SHOPIMO thru ******** Order was accepted. I received a confirmation and a delivery notification from SHOPIMO shortly thereafter.UPS tracking info shows delivery delayed with the last entry dated September 8, 2023. I have since attempted to conact vendor directly thru ******* multiple times as directed. I have yet to receive an answer. At this point it is the vendor's responsibility to contact the shipping agency and file a claim for a lost shipment. I expect the vendor either to issue a refund (as I requested) or ship a replacement order, either would be acceptable. The fact that the vendor has made no attempt to return my multiple inquires regarding this shipment which is now 52 days old appears that the vendor has no intention of resolving their issue with my order.

  • Initial Complaint

    Date:10/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Liquid IV from ******* on 9/16/23. SHOPIMO was a third party. ******* will not stand behind me. I have contacted SHOPIMO over 10 times throughout the ending days of Sept., 2023 and into October 2023. My last email was sent yesterday, 10/4/23, but not reply. I can not deal with ******* or SHOPIMO any further. I would like a full refund., I have not received my order as of today, 10/5/23, but I was charged for a purchase that the company does not know where it is. Thank you for your consideration.

  • Initial Complaint

    Date:09/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered April 2023. Third company through ******** No delivery. Emailed the company. Reply was delayed delivery. Emailed ******* a month later who forwarded complaint to company. No response. No one has answered repeated phone calls. Emailed ******* again. Was told they could not do anything more and I needed to continue to call the company.

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 09/21/2023

    For the order mention *******.com #***************. We do apologize for all miscommunication or lack there of communication in general in regards to this matter. Upon further research for whatever reason ******* marked this order as return to sender with no notification to the merchant (SHOPIMO). We have initiated a full refund in the amount of $23.52 ($21.43 + $2.09tax). Attached is note of the refund in progress. 

  • Initial Complaint

    Date:08/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ******************* Coffee K-cups, 100 for $44.02 on 7/14/23. On 8/8/23 received a package from High Royal LLC (Shop a mo)that contained ZipFizz sugarless drink packets. My phone message stated I received ******************* Coffee! Called the company 8/8/23 and the rep stated it would be sent out immediately and would have by 8/12/23, did not receive and company closed on Saturdays. Called 8/13 and asked where my shipment was. She stated there were no notes in the system about sending a coffee delivery but she was aware I called about receiving zip fizz drinks, I did not believe her for she knew about my call but no replacement. I was placed on hold and she returned and stated I checked the warehouse and we have no coffee vendor *******************! This order must have been a 3rd party order because I ordered this coffee through ******* but was to be filled by this company. I had assumed ******* was the supplier because that was how I placed the order but unknown to me they use 3rd parties and High Royal LLC (Shop an mo)is a supplier very unprofessional. I tried a follow up call today to speak with an administrator however both lines stated no one was available and they disconnect, you are not able to leave them a message. I received a message on my phone stating a credit of $44.02 would be given in 10 days! I only wanted my coffee not false advertising!

  • Initial Complaint

    Date:08/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a product from this company, I didn't order anything.

  • Initial Complaint

    Date:07/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: HIGH ROYAL LLC Latest Update A shipping label has been prepared for your item at 3:40 pm on June 30, 2023 in ********, ** *****. **** does not have the package yet; contact the shipper or shipping partner with any inquiries.

    Business Response

    Date: 07/27/2023

    Order# **************** in the amount of $42.42 was not scheduled to be shipped until 7/17/23 the day after the complaint was filed. The order was in fact placed on 6/29/23 and these communications are sent to Wal-Mart.com to transmit to the customer on our behalf. We do apologize for any *** in communication in regards to this order. A FULL refund has been issued to rectify this matter.

  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Apr. 26, 2023, I ordered a product from the ******* website and it was fulfilled by this company doing business as High Royal LLC using Shopimo. Delivery of the product has been severly delayed. On May 2nd I sent an e-mail requesting a refund. I am not waiting almost two (2) months to receive my product. On Sat. May 6th the Seller said they would issue my refund and it would take 5 - 7 business days for my refund to post back to my bank acct. It has now been nine (9) business days. They are withholding my money and I want it returned IMMEDIATELY.

SHOPIMO is NOT a BBB Accredited Business.

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