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Business Profile

Rental Listings

Elliot Gwinnett Place

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been a resident at this establishment for a little over 2 years. Im on my now 3rd lease. Never had an issue with the previous company (*****************/The Retreat at *******) until it was bought by the current company of **********************.I returned home on Aug16 8:50a after leaving 12 hours prior. I realized my fridge and microwave power were out but I had power in the remainder of my until.My background is food safety, So with that I checked my freezer product saw the the product was still frozen so this power outage had to have just happened before I gotten in. I immediately put a high priority maintenance request in online. I also went to my front office which opened at 9am.I explained to this employee that I put the request in Im leaving to go out of town. She explained they would get to it as soon as possible.In the request you can also see I put my preferred contact is phone as I wouldnt be checking my email on vacation. Fast forward to Sunday on my way back I check my email to see that on Friday at 4pm the office emailed me to say they couldnt not enter my building due to their assumption I changed my locks and I have not. They also never called me in the three days they were open to complete a high priority maintenance request. I returned home Sunday around 5pm to bugs inside and outside my fridge and the worst smell imaginable because it has now been 5 days of no power. The office is closed on Sunday so I had to wait until I got off Monday to give them a call. I was told to send an email and the office manager would call me that day. I sent the email within 20 minutes of getting off the phone with this employee. I didnt not receive a phone call. Yet 24h later while i was at work they miraculously were able to get into my unit and turn the power back on.Im filing this complaint because I lost all of my groceries some of which I had just purchased. And still no contact from the establishment on correcting.

Elliot Gwinnett Place is NOT a BBB Accredited Business.

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