Complaints

This profile includes complaints for Waffle House's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Waffle House

  5986 Financial Dr Norcross, GA 30071-2949

• 

  Waffle House

  1021 Dillerville Rd Lancaster, PA 17603-2613

• 

  Waffle House

  1300 Lincoln Way E Chambersburg, PA 17202-3083

• 

  Waffle House

  2499 Lincoln Hwy E Lancaster, PA 17602-1466

• 

  Waffle House

  3890 Union Deposit Rd Harrisburg, PA 17109-5919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the location at **************************** this morning before work just to put something on my stomach to take my blood pressure medication I visited the waffle house location down the street over the bridge closer to ******* and *************** around 7:20or7:30am they wasn't accepting customers the second time I've experienced that at the **** location don't be open accepting customers so I traveled two blocks to the other one The black guy was complaining how short staffed they were when a customer and I walked in. We understood and was patient he took the guys order ahead of me and the took mine. I gave a gentle morning greeting and gave him my order I ordered grits scrambled eggs and hash browns and gave me a total of $9. and some change I wasn't rude or disrespectful I just asked him to take off the hash off the order the tall black order taker got angry with me because I changed my order A staff was dressed in black was leaving and walked towards him (view camera) and also ask the guy sitting in the lobby one of their workers watching and listening to the whole thing and the rude attitude toward myself I told him I'm a cashier at my job I deal with customer service as well so why would I give him a hard time The guy a worker in the lobby was looking at me in disbelief of the situation like I was also when the staff told him to just take it off he was even more upset I told him I apologize I didn't wasn't to pay that price so just ring in the two grits and egg items. He then said to me don't come in here with an attitude waving his pointer finger at me in motion I said sir I don't have an attitude I'm in good spirits I gave him a $10.00 dollar bill and he gave me back change and no receipt The customer ahead of me and I went to our car waiting for our order. He flagged the guy for his order and then I still was waiting on a side of grits and eggs. it was going on like 30mins I asked for my order it still wasn't up he said what did you order I then asked for my money ba

  Business Response

  Date: 09/20/2022

  Unfortunately, we have no record of this guest contacting us via our website Contact Form to make us award of her visit/concerns prior to her contacting the Better Business Bureau.

  We would like to have the appropriate ***************** Member or franchise owner investigate her allegations and follow up with her regarding her concerns. However, in order for that to happen, we need the guest to complete the Contact Form on www.wafflehouse.com, making sure to include her name, phone number where she can be reached, select the specific location she visited including the date and time, and the details of her concerns. Once the form has been completed, the information will immediately be transmitted to the appropriate contact(s) for review, investigation, and follow up with her.

  We are sorry to hear the guest did not enjoy her visit as anticipated and look forward to her completing our Contact Form at her earliest convenience so her concerns may be adequately investigated and addressed.

• Initial Complaint

  Date:09/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Waffle House location at ****************************************************************************************************** had no staff in the store when I walked into the store. There were tables full of dirty dishes. I felt incredibly unsafe with no staff in the building. I cannot believe this happened. This is incredibly unprofessional. This needs to be addressed right now. Waffle House better reach out to me to remedy this horror. Incident.

  Business Response

  Date: 09/19/2022

  Unfortunately, we have no record of this guest contacting us via our website Contact Form to make us aware of his recent visit, therefore affording an opportunity to address his concerns.

  If the guest would like to speak to a Waffle House representative regarding his experience, he will need to complete the Contact Form on our website, www.wafflehouse.com, making sure to include his name, phone number where he can be reached, select the specific location he attempted to visit including the date and time, and the details of his experience. Once he has provided the necessary information and completed the online form, a report will immediately be transmitted to the appropriate representatives for review and follow up with him based on our protocols and procedures for addressing customer concerns.

  We are sorry to hear he was unable to enjoy his visit as anticipated an look forward to the guest completing our online form in a timely manner so someone can investigate his allegations and follow up with him regarding his concerns.

   

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been walking working for waffle House since **** off and on I have been back for 20 straight years the last 3 years of the 20 years I was harassed at waffle House **** and waffle House 207 by management at **** ****** and at 2:07 ***************************** and ************************* is the manager ****** is the waitress and every time they find out where I work at they go on assassinate my character and create a problem and my workplace and this thing going on ever since I quit as an assistant manager from harassment I've called the corporate office four times I tried to talk to people I've tried to talk to ****** which is the regional manager nobody is trying to do anything about it I pleaded with the corporate office to help me out but nobody's doing anything about it I can't hold a job I've had four jobs in the last year because I keep having to leave because they're creating a hostile environment for me on the job I'm at now at Bojangles on ******** road I got people mad with me and I ain't never did nothing to them and I got people following me around and it's just all kind of stuff but it's the same stuff that was done to me at **** and *********************************************** like I'm stealing stuff and the disrespect is endangering my life I can't hardly pay my bills cuz I keep running from job to job to stay out of trouble and *************************** and ****** is creating a hostile environment for me I just don't know what else to do when I was working at **** on ******** road ****** seen me come by The waffle House 207 so she called ********************************* no that I quit a job that I had been on for **************************************************************************************** and him was all right but all he wanted to do was see where I work at it was on a Saturday when he seen me and the very next day on Sunday it started happening to me at **** **** which is a white guy that wear glasses started following me around to the bathroom outside, please help me.

  Business Response

  Date: 09/19/2022

  This complaint does not have anything to do with Service or Production inside one of our restaurants. If this former Associate has an issue he feels needs to be reported regarding his employment with us, he needs to contact the Associate Hotline. For civil issues, we would encourage him to contact his local authorities regarding his options.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited Waffle House in ************** (#****), Arrived at establishment and attempted to place a to go order. I was instructed by staff that they were instructed by corporate to stop accepting to go orders. This was largely an inconvenience due to having a large family and attempting to have comfort food on a vacation. I believe we were denied to go service because of personal preference. I would like to be contacted regarding this issue.

  Business Response

  Date: 09/06/2022

  Unfortunately, we are not immune to the staffing crisis or supply chain shortages plaguing every industry across the country. If the ***************** Team or franchise owner of the location feels a supply or staffing shortage and/or inexperience of newly hired Associates will hinder the customers experience, they may choose to temporarily limit the services available. These decisions are made on a local level based on their staffing and supply reality.
  
  If this guest would like to speak to the ***************** team or franchise owner of the specific location they attempted to visit regarding their need to temporarily alter from our standard business model, they will need to complete our website Contact Form making sure to specify which location they attempted to visit, when, and phone number where they can be reached. Once completed, the guest's feedback and contact information will be forwarded to the appropriate party for review and follow up with the guest.
  
  We apologize for any inconvenience and appreciate our customer's patience and understanding as we work diligently to rebuild our workforce and work with our suppliers on delivery issues so we may return to our standard 24/7/365 business model.

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday August 26 my boss ********************* informed me that I was suspended for one week and my co worker was fired for using to go trays now she is telling me I cant have my regular schedule back this is unfair and I need to know what to do please contact me asap on this situation she has threatened me and my coworker with our jobs since she started there I have been employed with waffle house since 2008....please I need to speck with someone about this matter

  Business Response

  Date: 08/31/2022

  THIS IS NOT A CUSTOMER, This is an employment related issue. From the moment of hire, Associate's are told if they feel they have an issue that needs to be reported, they are to contact the Associate via the Associate Hotline contact information posted in the back room of every Waffle House restaurant.

  Although Waffle House does not offer 'set schedules' or 'guaranteed schedules', our management teams will make an effort to accommodate our Associates requests for specific days and/or shifts. If this Associate is not happy with their post-suspension schedule, they need to discuss it with their management team and/or the Associate Hotline.

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an employee for 9 years, I was accused of assault on my district manager and was told I was suspended until further notice until an investigation. I never got a call I tried calling and when I did they told me I was on the **** I was always on time, did anything was asked of me and wasn't even written up. Prior to me having an altercation with my district manager I was threatened my another associate.

  Business Response

  Date: 08/29/2022

  Unfortunately, this is an employment related concern for which the Associate needs to contact their Associate Hotline if they feel they have an employment related issue that needs to be reported. An adequate investigation into their concerns cannot be completed until they have contacted their Associate Hotline.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the restaurant on July 24, 2022 and this was my third time coming to this location. There were three cars in the parking lot and the white man employed there stated it was closed and that was after i had sat there for 2 mins. All the cars in the parking lot were employees. The employee proceeded to tell me that he was by himself and that is why the restaurant was closed. There was no closed signs on the door he only told me the store was closed. I asked the employee for his managers information and he refused. Then shortly after refusing to give me the information to the manger he stated he was the manger. I asked where did the other cars come from if he was the only one there. Then i seen one employees come out the back of the store and i asked where they open or closed and he stated to me You would not be in here if the store was closed. This was said by another employee coming out of the restaurant. When I asked to be served the WHITE employee called the police stating i had pushed him down and assaulted him and i had a gun and none of that was true. There were other customers who showed up during the incident and the employee told those customers that he was closed because of me because i assaulted him but at first he was closed because there where no employees there because he was alone. That was not true because i saw an employee come out the back. The employee was trying to get the police to show up with guns drawn. I finally left after some other customers encouraged me to leave so there would not be a black man getting shot down for nothing. I returned to the restaurant the next morning at 6am to speak to manager and the whole restaurant was closed down. This incident happend ONLY on 3rd shift with the white employee.During the day i have never had this problem. Every incident i had was always on third shift.

  Business Response

  Date: 07/27/2022

  Unfortunately, we have no record of this guest contacting Waffle House directly via our website Contact Form, therefore affording us an opportunity to fully investigate their concerns.

  We would like to have the appropriate person follow up with them. However, in order for that to happen, we need the guest to complete the form, making sure to include their name, phone number, date/time of visit, details of their concerns, and select the specific location they visited. Once the form has been submitted, the appropriate persons will receive a copy of their comments and other details entered, for review and follow up with the guest pursuant to our policies and procedures for handling customer concerns.

  We are sorry to hear the guest was not able to enjoy their visit as anticipated and look forward to the completing our online form at their earliest convenience so their concerns can be adequately investigated and addressed with them.

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/12/21 at about 11pm I was at the waffle house in ********* **** at the bar and was talking with the **** and turning in my chair and the **** told me that I was going to break the chair. I laughed thinking that he was joking and he responded and I quote "Dont **** off the **** making your food" . I told him not to mess with my food and then the waitress came to take our order. My friends got their order and had enough time to finish their food before I got my order. When my order finally came my whole meal was completely burnt and inedible. The waitress was nice enough to take my order off the **** and we left. As I was leaving the **** made the remark and I quote again "Hope you liked your food". This is a major health risk considering burnt food has carbon which is a known carcinogen and needs to be dealt with immediately.

  Business Response

  Date: 07/13/2022

  We are in receipt of this same statement the customer entered via our website Contact Form on 7/12/22 at 11:52 pm EST. Her comments and contact information were immediately transmitted to the senior management team for review. They will follow our protocols and procedures for investigating and addressing customer concerns.