Business Profile
Vitamins and Supplements
NutracapThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 11 Customer Reviews
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Review fromMarielsa D
Date: 01/06/2025
1 starMarielsa D
Date: 01/06/2025
Stay away from Nutracap's unethical business practices.Nutracap has been very deceptive since day one.They sent the wrong quote to get the business and after receiving the deposit, they sent a revised quote with a higher price. The new price was no longer in the desired price range, and a refund was requested.After multiple follow-ups, shady proposals, and lots of misleading information, Nutracap has failed to return the deposit. DO NOT DO ANY BUSINESS WITH Nutracap.Nutracap
Date: 01/07/2025
To Whom It May Concern,We are writing in response to the above-referenced customer review submitted by ******** *******. After conducting a thorough internal investigation, we respectfully assert that this review is not valid, as it does not originate from an actual customer of our business. Instead, we have substantial reason to believe that this review is part of a coordinated effort by multiple individuals aimed at damaging the reputation of our company.Our records indicate no transaction history, contractual agreements, or communication with the individual identified in the review. Furthermore, there is no evidence of any request for a refund or disputes concerning deposits related to the reviewers claims.Nutracap takes all customer concerns seriously and is committed to resolving legitimate issues with professionalism and integrity. However, we also take deliberate steps to protect our business against defamatory, false, or malicious statements that are intended to cause reputational harm.Given the lack of substantiating evidence and the apparent coordinated nature of this review, we formally request that the BBB investigate the matter and remove this review in accordance with BBB policies on fraudulent or non-customer reviews.Should you require additional information or documentation to support our position, we are more than willing to provide it.We appreciate your attention to this matter and look forward to your prompt resolution.Sincerely,NutracapReview fromErnest H
Date: 01/06/2025
1 starUpdate - they still owe me the money I sent them for the product that they can't make. They have tried to ghost me......no calls, no text no email. Its been since 09/24. My lawyer is getting our lawsuit ready as I have tried to settle to no avail.Review fromAdrian C
Date: 01/02/2025
1 starAdrian C
Date: 01/02/2025
lacks integrity. After paying for an order, they suddenly claimed the quoted price was wrong and demanded more money. Now theyre holding the $7,280 hostage. They refuse to take responsibility or even give a clear update. Do not work with Nutracap.Nutracap
Date: 01/03/2025
We are writing in response to the above-referenced customer review submitted by ****** ******. After a thorough investigation into this matter, we respectfully assert that this review is not valid as it does not originate from an actual customer of our business. Rather, we have substantial reason to believe that this review is part of a coordinated effort by multiple individuals with the intent to damage the reputation of our business.Our records indicate that we have no transaction history, correspondence, or contractual agreements with the individual named in the review. Furthermore, we have not received any communication from the reviewer seeking resolution of any disputes or concerns prior to the submission of this review.We take all customer feedback seriously and are committed to resolving legitimate concerns. However, we are equally committed to protecting our business from baseless and defamatory claims. Given the lack of evidence to substantiate the claims made in this review and its apparent malicious intent, we formally request that the review be removed from our profile in accordance with BBB policies regarding fraudulent or non-customer reviews.Should you require additional documentation or clarification to support our position, we would be more than willing to provide any necessary information.We appreciate your attention to this matter and look forward to your prompt resolution.Sincerely,NutracapReview fromGladys D
Date: 01/02/2025
1 starUnprofessional and Dishonest I cant believe how unprofessional Nutracap is. After confirming a price multiple times, they changed it AFTER receiving payment. Now theyre refusing to refund the $7,280 my family member paid. Beware theyll bait you with low prices and then scam you out of your money.Review fromManuel Alejandro P
Date: 01/02/2025
1 starManuel Alejandro P
Date: 01/02/2025
Avoid ************ Nutracap took $7,280 for a supplement order, only to call the next day and claim there was a mistake in the pricing. Its been months, and theyre still refusing to refund the money. This is outright theft. Dont trust them with your business.Nutracap
Date: 01/03/2025
We are writing in response to the above-referenced customer review submitted by ****** ********* ***** ******. After a thorough investigation into this matter, we respectfully assert that this review is not valid as it does not originate from an actual customer of our business. Rather, we have substantial reason to believe that this review is part of a coordinated effort by multiple individuals with the intent to damage the reputation of our business.Our records indicate that we have no transaction history, correspondence, or contractual agreements with the individual named in the review. Furthermore, we have not received any communication from the reviewer seeking resolution of any disputes or concerns prior to the submission of this review.We take all customer feedback seriously and are committed to resolving legitimate concerns. However, we are equally committed to protecting our business from baseless and defamatory claims. Given the lack of evidence to substantiate the claims made in this review and its apparent malicious intent, we formally request that the review be removed from our profile in accordance with BBB policies regarding fraudulent or non-customer reviews.Should you require additional documentation or clarification to support our position, we would be more than willing to provide any necessary information.We appreciate your attention to this matter and look forward to your prompt resolution.Sincerely,NutracapReview fromAmanda C
Date: 01/02/2025
1 starAmanda C
Date: 01/02/2025
Avoid ************ Nutracap took $7,280 for a supplement order, only to call the next day and claim there was a mistake in the pricing. Its been months, and theyre still refusing to refund the money. This is outright theft. Dont trust them with your business.Nutracap
Date: 01/03/2025
We are writing in response to the above-referenced customer review submitted by ****** ********. After a thorough investigation into this matter, we respectfully assert that this review is not valid as it does not originate from an actual customer of our business. Rather, we have substantial reason to believe that this review is part of a coordinated effort by multiple individuals with the intent to damage the reputation of our business.Our records indicate that we have no transaction history, correspondence, or contractual agreements with the individual named in the review. Furthermore, we have not received any communication from the reviewer seeking resolution of any disputes or concerns prior to the submission of this review.We take all customer feedback seriously and are committed to resolving legitimate concerns. However, we are equally committed to protecting our business from baseless and defamatory claims. Given the lack of evidence to substantiate the claims made in this review and its apparent malicious intent, we formally request that the review be removed from our profile in accordance with BBB policies regarding fraudulent or non-customer reviews.Should you require additional documentation or clarification to support our position, we would be more than willing to provide any necessary information.We appreciate your attention to this matter and look forward to your prompt resolution.Sincerely,NutracapReview fromAmiriz C
Date: 12/31/2024
1 starAmiriz C
Date: 12/31/2024
Actually this company doesn't deserve any stars.They told my cousin a quote and then after she asked twice if the quote was correct and they said yes, she sent the money and approved to start they change the price and now they don't want to give her $$$$ back. They are very unprofessional.Please DO NOT DO BUSINESS WITH THEM.Nutracap
Date: 01/03/2025
We are writing in response to the above-referenced customer review submitted by Amiriz Codorniu. After a thorough investigation into this matter, we respectfully assert that this review is not valid as it does not originate from an actual customer of our business. Rather, we have substantial reason to believe that this review is part of a coordinated effort by multiple individuals with the intent to damage the reputation of our business.Our records indicate that we have no transaction history, correspondence, or contractual agreements with the individual named in the review. Furthermore, we have not received any communication from the reviewer seeking resolution of any disputes or concerns prior to the submission of this review.We take all customer feedback seriously and are committed to resolving legitimate concerns. However, we are equally committed to protecting our business from baseless and defamatory claims. Given the lack of evidence to substantiate the claims made in this review and its apparent malicious intent, we formally request that the review be removed from our profile in accordance with BBB policies regarding fraudulent or non-customer reviews.Should you require additional documentation or clarification to support our position, we would be more than willing to provide any necessary information.We appreciate your attention to this matter and look forward to your prompt resolution.Sincerely,NutracapReview fromErnest H
Date: 10/30/2024
1 starErnest H
Date: 10/30/2024
I started a product with nutracap in July of 2023. Long story short, they have not made the product, refused to return calls, text or emails for nine months. They now are trying to pass the **** and not refund my deposit. I have tried leaving messages, talking to new people and even speaking to the original sales person. This company is a disaster and should never be trusted. If you decide to work with these guys you are on your own and will regret it!Nutracap
Date: 11/07/2024
Good Morning,Thank you for bringing this matter to our attention. We take customer concerns seriously and would like to provide clarification regarding Mr. ****** *******' complaint.We have been in regular contact with Mr. ******* throughout the process. At one point, his account was transferred to a different representative who is typically in charge of handling refunds. Unfortunately, delays from one of our suppliers for a trademark ingredient caused an extended production timeline. We acknowledge that this has been frustrating for Mr. ******** and we apologize for the delay.However, it is important to note that our company policy, as outlined in our terms and conditions, specifies that "Standard manufacturing lead time is six (6) weeks after receipt of all manufacturing materials. Lead times are approximate and will depend upon prompt receipt of all information and materials necessary to permit product manufacture." The process of production can only begin once we have all the necessary materials, and we strive to ensure the highest quality in all products, which sometimes can lead to unforeseen delays.We understand that Mr. ******* has reached out multiple times, and we sincerely apologize for any lack of communication. We are committed to resolving the issue and are actively working to process the refund in accordance with our established procedures.Again, we regret any inconvenience caused, and we assure you that we are taking all necessary steps to address the situation.Thank you for your understanding.Review fromJohn S
Date: 05/01/2024
1 starJohn S
Date: 05/01/2024
Worked with Nutracap in the past and they did not fulfill compensation. Questionable management and practices also add to the multiple reasons why this company should not be trusted. Government investigations just add to the list.*******************************************************************************************************************************Nutracap
Date: 01/03/2025
We are writing in response to the review submitted by **** *******. We take these concerns very seriously and appreciate the opportunity to address them.Nutracap is committed to maintaining the highest standards of professionalism, transparency, and compliance with all regulatory requirements. We acknowledge that feedback, whether positive or constructive, is vital to our growth and improvement as a company.Regarding the claims mentioned, we want to clarify that Nutracap has actively worked with regulatory agencies to address and resolve any prior concerns. We remain fully compliant with all applicable laws and regulations governing our industry. Additionally, we have implemented stringent internal controls and quality assurance measures to ensure the safety and satisfaction of our clients.We regret any dissatisfaction Mr. ******* experienced and encourage him to contact our team directly to discuss his specific concerns regarding compensation or any unresolved matters. We are dedicated to addressing client feedback and finding mutually satisfactory resolutions whenever possible.We value the trust our clients place in us and continue to strive for transparency, quality, and exceptional service.Sincerely,NutracapReview fromWilliam C
Date: 09/12/2023
1 starWilliam C
Date: 09/12/2023
My journey with Nutracap began in 2021 with high hopes. Initially, they seemed ideal for a small business like mine, offering low MOQs and excellent flavoring options. The first two production runs went smoothly, with great communication and product quality. However, issues surfaced during the third run.Communication with my account manager became inconsistent, and delays in receiving flavor samples became frustrating. When the samples finally arrived, they were incorrectly prepared, causing further delays. (The flavoring department failed to mix in the flavoring and just sent me raw unflavored ingredients.) This mistake would have been received much better by me if I was given an apology but that did not happen. I also had to wait another 2 months for the corrected samples making it approximately 4 months in total.Problems extended to Nutracaps graphic department, which went unresponsive, affecting label design. Despite promises, the mock-up for my new label never materialized.The most significant setback came with the third production run when 35% of the product arrived damaged and unsellable. My attempts to reach out to Nutracap for a resolution went unanswered to this day.It became evident that Nutracap prioritized larger accounts over smaller ones like mine.One very concerning situation is after purchasing **** labels, they retained more than half without providing access. By not communicating with me at all I have no way of obtaining the remainder of my labels that I paid in full for.This experience led me to switch to a smaller manufacturer that provided exceptional service. I realized that there are manufacturers willing to prioritize all clients, regardless of size.In conclusion, Nutracap may suit larger companies, but smaller businesses and startups should explore alternatives. My journey with them fell short of their marketing claims of being small business-friendly, resulting in disappointment, delays, and unanswered inquiries.Nutracap
Date: 01/03/2025
We are writing in response to the review submitted by ******* *****. We deeply appreciate the time *** ***** took to provide feedback regarding his experience with Nutracap. We take all concerns raised by our clients seriously and regret that *** ***** faced issues during his third production ****** Nutracap, we strive to deliver quality products and exceptional customer service. We acknowledge that delays and communication breakdowns are unacceptable, and we sincerely apologize for any inconvenience caused. We are reviewing our internal processes to identify areas for improvement, particularly in communication, sample preparation, and graphic design support.Regarding the damaged products and retained labels, we understand *** ****** frustration and are committed to resolving these matters. We would like to encourage *** ***** to contact our customer service team directly so we can discuss a satisfactory resolution, including addressing any outstanding issues related to his labels.We are actively implementing measures to ensure that businesses of all sizes receive the attention and service they deserve. While we regret that *** ****** experience did not align with our standards, we value his feedback as it allows us to refine our operations.We remain committed to continuous improvement and customer satisfaction and would welcome the opportunity to address any remaining concerns directly.Sincerely,Nutracap
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