Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning: August 1st, 2022 Ending: December 27th, 2022 Cost Ttl: $30,507.83 Service Provided: Mold Remediation ********************** was to provide the completion of work on the above date. The work was not and has not been completed despite repeated attempts to get them to complete the work. Also, due to this, my house has suffered additional damage due to the freeze.Area Affected: Master bedroom and bathroom

  

  Business Response

  Date: 03/10/2023

  Hello,

  we have received the complaint and will have someone go on site to review the situation. The job on our end is incomplete and we acknowledge that. We look forward to rectify this. 
  we will provide another response by next week with an update.

  please email us at ************************************************

   

  thank you

  

  Business Response

  Date: 03/28/2023

  The initial loss last year had affected roughly half of ******************* home. It is a trailer with 1/4" drywall that is vinyl coated, so standard method for mitigation is removal. When the loss occurred, the homeowner shut off that portion of the home, causing excessive microbial growth on various surfaces. 
  
  To remediate the issue, drywall, insulation and flooring were removed from the home in the affected areas. The subfloor (standard mobile home so particle board) was saturated and deformed and this necessitated removal as well. After demolition and dry out, the areas affected were encapsulated (probably unnecessary, but it was done regardless). During this period, debris was left in the yard from the crawlspace. This was removed by our team. 
  
  During the repairs, only a few exterior walls were insulated. The subfloor which was originally 1/2" particle board, was replaced with 3/4" OSB T.I.G. plywood, and sealed with fire foam around the framing, . This is where the job was stopped.
  
  The homeowner was understandably upset, but has agreed that his expenses to date ($13k approximately) were far less than the actual work preformed ($21k). After our company had the debris removed, and we reached an agreement to credit the remaining balance from ******'s account for work completed , he has settled with us to cut the project as it stands, and use the remaining funds from the initial budget to make the proper repairs to his home using a contractor of his choosing.