Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased ******* dishwasher from showroom, told it was new-scratch and dent from Lowes. Came with no warranty. Dishwasher leaks, they did send their tech to check who confirmed leak and they would call with quote to fix issue. Note. Door had visible dent in both sides of interior door panel, noted by plumber who connected it to our water line. Door cord also snapped after using machine 4 times. Company stated problems must have occurred during installation. They have not returned calls or answered text or emails.
Business Response
Date: 09/26/2024
This customer purchased the dishwasher from our scratch and dent store and took it with them. When the complainant called us she admitted that she was not happy with the individual that installed the dishwasher for them. Apparently it took the installer an unusual amount of time to get it installed. My technician arrived to check the dishwasher after she called for service and found multiple areas where the dishwasher was damaged. The door would not close properly. It appeared that excessive weight got put on the door. This was outside of warranty coverage as the damage was not related to a component failure, but improper installation.
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