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Business Profile

Storage Units

Midgard Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since taking over this facility from the previous company (Lotta Space) a year ago, they have raised my rent 3 times. After I gave 30 days notice on 7/5 and moved out within that time, they still autodrafted the entire month of August, stating they don't prorate the last month's rent. I figured since I paid for the entire month I'd use the entire month, but when I tried to go back to my unit to drop off some items on 8/6, my gate code no longer works. Also, in June they neglected to autodraft for the rent, but when I called to notify them, and after 30 minutes of waiting to get a real person on the line, they withdrew an additional $41.60. Because I am unable to access the unit for which I've paid an entire month's rent, I'd like to be refunded the prorated August rent of $182.26 as well as the additional $41.60 that was drafted from my account after I notified them that they had neglected to withdraw June's rent.

    Business Response

    Date: 08/22/2024

    Good Morning,

    We have looked into this account and applied what we believe to be a satisfactory resolution. The consumer is welcome to reach out to us directly with any further questions. 

    Customer Answer

    Date: 08/23/2024

    Midgard did refund August rent and the amount that was drafted above the June rent.  I'm satisfied with this resolution.

     

    Thanks,

    *************************

Midgard Self Storage is NOT a BBB Accredited Business.

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