Complaints

This profile includes complaints for AKA Tree Service LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AKA Tree Service LLC has 5 locations, listed below.

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  AKA Tree Service LLC

  4104 W White Rd Oakwood, GA 30566-3626

  
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  AKA Tree Service LLC

  4515 Railroad St Oakwood, GA 30566-3622

  
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  AKA Tree Service LLC

  3530 Central Pike Hermitage, TN 37076-2073

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  AKA Tree Service LLC

  372 S Main St Alpharetta, GA 30009-1956

  
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  AKA Tree Service LLC

  585 Langford Ln Ste B Norcross, GA 30071-1855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/2024 AKA Tree ********** location was hired to do work for ************************* located at ************************************. AKA could not access the property with their truck. I gave permission for the truck to enter and leave from my driveway. Only for the truck to enter and leave from my driveway. AKA Tree Service Oakwood, ** in addition without my permission decided to run a bobcat up and down my driveway and turning the bobcat in different directions on the driveway damaging it by creating ruts. To my surprise they also unloaded many trees at the end of my driveway on my grass creating more ruts in the driveway. I called and spoke with *********************** of AKA Tree Service and told him about the damage. He sent two men with ***** out to smooth out the gravel. This did not correct the damage. ***** can out to my house and rode in my car down the driveway. He felt and saw the damage. ***** said he would bring my issue up in their Friday meeting, July 5th. I never heard anything from *****.On July 19th I called AKA Tree Service in *******, **. I asked, *******************, the Office Manger, for the owners name. She would not tell me so I asked to speak with him, she would not let me. She asked for pictures of the trees dropped on the grass at the end on my driveway and damages to the graveled driveway. I sent them along with text messages from *****. She told me someone would contact me by Monday, July 22nd. I waited an extra day and sent a text to **** and I have not received a reply. I am hoping this complaint will prevent me from having to go to small claims court to correct the damages done to my driveway.Thank you ***********************

  

  Business Response

  Date: 09/03/2024

  Thank you for bringing this matter to our attention. After a thorough investigation, we have found that we had gone out to the property to fix the driveway on April 5th. In good faith, we have reached out to ***************** to resolve the matter further. See attached before and after videos from original repair. 
  Sincerely,
  AKA Tree Service 

  Customer Answer

  Date: 09/10/2024

  The attachments were copies of text that I sent to ***** with AKA Tree Service. Unless I am missing something this has not be resolved.

  

  Business Response

  Date: 09/13/2024

  ***********************,

  The attachments from the previous response show before and after videos of the first repair we provided on April 5th, 2024. We have been trying to contact you via email to receive the estimate from your contractor to start on repairs, but we have been unable to get a legitimate estimate. Please respond to our email to expedite your repair process.

  Thank you,

  AKA Tree Service

• Initial Complaint

  Date:12/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 16, 2023, I contacted AKA tree service to remove two trees in my front yard and to grind out the stumps, so that I could plant new trees. AKA contractually agree to remove the trees for $1200.00 and grind the stumps 4-6" below grade for $300.00. On November 28, 2023 the trees were removed. Grinding was completed on December 9, 2023. When I removed the wood shavings, I discovered that the ***** were not ground below grade at all. In fact one ***** was only ground to the top of the planter, which sits about 9" above grade. The other ***** was more than 13" above grade. In each case they were ground to the top of the planter. Not even below grade of the planter, let alone - actual grade. When I called AKA, I was told that AKA contracted another company to do the grinding, and they did not have the right equipment. After several inquiries, AKA expressed uncertainty on when they would be able to send someone out to do the work correctly. They also expressed uncertainty about their ability to secure the proper equipment. So, I proposed to AKA I would pay them $100.00 to settle the contract to avoid HOA fines, as my brick planters were dissembled by AKA and not reassembled and the yard was in disarray. Out of concern for additional delays, I informed AKA that I had quotes from others and one provided a guarantee that he could grind the stumps below grade. On, December 18, 2023 I paid another company who did the grinding, achieving 20" and 18" below grade for each *****, respectively. AKA said that they would bill me for $150.00 for the grinding work that they did. Although, I was willing to pay $100.00 -- though they work was not done, $150.00 is unacceptable. However, I paid the bill out of frustration and the need to move on. To add insult to injury, I remitted payment for the tree removal part of the bill ($1200.00), on December 1. However, the $150.00 - adjusted invoice did not reflect my earlier payment, which required additional back and forth.

  

  Business Response

  Date: 12/31/2023

  Thank you for bringing this matter to our attention.  We are sincerely sorry for any inconvenience that you have experienced.  The errors that occurred are something that our team at AKA Tree service does not take lightly.  Based on what you shared with other us, a member of management will be in contact with you shortly to process a refund for the disputed amount, and to get feedback on how we can better provide the type of experience you expected, and the service we strive to provide on every client interaction.

  sincerely,

  AKA Tree Service