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Business Profile

Airplane Parts

Aircraft Spruce & Specialty Co. East

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airplane Parts.

Complaints

This profile includes complaints for Aircraft Spruce & Specialty Co. East's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aircraft Spruce & Specialty Co. East has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this company and the items came damaged and they are very rude I'm trying to send them back but they are giving me a hard time

      Business Response

      Date: 08/29/2022

      Thank you for informing us of this customer's complaint to the ********************. His statement that we are "giving him a hard time" is not true. We have told the customer that we need him to return the product that he alleges is defective to us in order for us to be able to issue a refund to PayPal. Thus far he has refused to do so and has berated our staff with a continuing stream of profanity. We will no longer respond to his abusive messages, but we will refund him when the headsets are returned and we can confirm that they are defective.

      *****************

      President

      Aircraft Spruce

      Customer Answer

      Date: 08/31/2022

      I have stated to them numerous times that the items were shipped back and they will still refuse to help me 
      Complaint: 17770545

      I am rejecting this response because:

      Sincerely,

      ************************

      Business Response

      Date: 09/01/2022

      This customer's allegation that we have refused to help him is not true. We have told him several times that when the headsets are returned to our ******* facility they will be inspected and if they are in new condition a full refund will be issued. Our requests have generally been responded to with profanity. The headsets arrived in Georgia today and we are processing a full refund to PayPal for the return. Our business dealings with this customer are concluded.

      *****************

      President

      Aircraft Spruce

      Customer Answer

      Date: 09/01/2022

      This is all after the fact it took me harassing the. To get my refund not the way business is done 
      Complaint: 17770545

      I am rejecting this response because:

      Sincerely,

      ************************

      Customer Answer

      Date: 09/02/2022

      This is all after the fact it took me harassing the. To get my refund not the way business is done 

    Aircraft Spruce & Specialty Co. East is NOT a BBB Accredited Business.

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