We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Trinity Air, Heating, Electrical, and Plumbing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Trinity Air, Heating, Electrical, and Plumbing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trinity Air, Heating, Electrical, and Plumbing, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/31/2024 Paid: $5383.00 Installation of Honeywell 750 whole house steam humidifier with 240 electrical circuit + 5 year ************* warranty 5 year ************* warranty not provided No breakdown of the charges provided when asked on multiple occasions Getting the run around and no resolution after over 2.5 months

      Business Response

      Date: 03/31/2025

      What I understand ***** the General Manager has reached out to you. I will talk with him for an update regarding this matter. 

      I apologize for any delays regarding this matter.

      Thank you for your patience,

      *****

      Customer Answer

      Date: 03/31/2025

       
      Complaint: 23063588

      I am rejecting this response because:  ***** left a voice mail on my home phone on Friday, 3/14 at 233pm.  I returned his call on Monday, 3/17 at 1056am and was told that he was not available.  I then asked if we might be able to setup a call for when we are both available.  The person answering the phone said that she didn't have access to his calendar, but she would give him my message.  It's been two weeks now, and I haven't received a call back.  Today, after seeing ******* response, I called the office and ******* answered.  I asked to speak with ***** and asked in reference to what and I told him.  I then was connected with a recording saying that the person I was trying to reach is not available.   

      Sincerely,

      **** *******

      Business Response

      Date: 04/08/2025

      ***** has spoken with the customer and items addressed have been resolved. 

       

      Thank you

       

      ***** ****

      Customer Answer

      Date: 04/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    Trinity Air, Heating, Electrical, and Plumbing, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.