Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 3, **** I had Better way moving in ************** ** to move me. I had a tupperware type container full of coins. Not sure of the exact amount but at least $300-$400 I had been saving for several years. two of the movers drove a company truck and one drove a car. the only people involved in the move were the 3 movers and myself, no one else. I know the coins were seen because one of the movers commented on the coins. After putting away and going thru my items, i noticed the coins were nowhere to be found. I called the office and i was flippantly told to make a police report. I am advanced in years, a senior, I sure hope you can help, if nothing more than to expose this company so others will not have to go thru this
Business Response
Date: 01/25/2024
Called **************** to discuss and we decided to mail her a check for $400. We stand behind our workers but we also believe that ****************** coins are missing. We believe this is the right thing to do in order to resolve this complaint.Customer Answer
Date: 01/29/2024
I am at a dilemma, after sending the complaint about my coins I also noticed my large spot light i've had for years is missing. I noted everything in the storage so I know exactly what was in there. I don't know if I should pursue or
take the $400 and sadly count my loss
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