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Business Profile

Towing Company

KNS Towing and Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** F-150 Automatic Transmission was towed improperly. I told the driver that it would tear up the transmission but, he towed the truck on the rear wheels without disconnecting the drive shaft. Any transmission shop will tell you this. Progressive Ins. say could not make contact with the driver so they can't do anything else. I also talked with KNS H353**1303035383334H this morning and they are going to call *************************** with Progressive and try to talk with them also. This claim(# **-5436586) was filed in March of 20** and they are still just dragging it out. Progressive is the one holding the process up.Progressive Ins. -- Underwriter- Progressive Mountain Ins. loss date-2-***** Progressive Ins. #************** (***************************) ************** - Fax ************** Driver- ************************* My name is *************************** - thomasj1363 @ charter.net - ************ cell Thanks for your help, also the amount I paid for the transmission repair was #****.00 . This truck is one I'm restoring and already have #****.00 dollars in.

    Business Response

    Date: 02/16/2024

    The original tow was done and completed to a local repair shop from the customers house. We towed it again a few months later. Obviously it was running and driving then. He filled the complaint after the second tow. He has since filed a claim directly with the insurance company. If you provide me with a email address to the person handling the complaint I can send the email clearing us on liability from HONK and Progressive. Thank you for your time. I am sorry it took some time. I was injured and in the hospital for 9 days. Thank you again for the opportunity to respond. Let me know if you need anything else from me 

     

    Thanks 

    Gene

KNS Towing and Recovery is NOT a BBB Accredited Business.

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