We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Services

Lets Level Up Academy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 19, 2024, from Lets Level Up Academy, I purchased a business set up for $399.00, including setting up my website and getting my *** and other business articles. I then received the first initial contact on March 23, 2024, with the business setup form. I completed that and sent the tax ID number and all the required information. And was informed it takes up to 10 days. On April 24, received a message and was requested that additional fees for state *** of $150 had to be paid to her to get for me and I had to obtain a virtual address and I did that as well for $50 a month. I did not pay her the *** fee until May 24, 2024, due to helping pay for my sister's funeral. At that time I inquired about my website and when that was going to be done because I was/am paying $40 monthly. I have since lost my domain due to no activity. The next contact was June 6 wanting my ******* information. Contacted on June 9 requesting access to my ******* and for me to send pictures of items I wanted on it. During that process, I was informed that would take up to 14 days and in that process, you are forced to buy her web design package to complete the setup. That I believe was an additional $50. On July 3, I received notification that my website was completed. I didn't think so due to only 7 out of 13 were completed, my virtual address was not even on it. I was given 7 days to review and notify if any changes were necessary. After all this time had passed I was upset with her business and timing. I contacted her on July 10 through her portal about my ***, ***, and other business articles I still hadn't received, and still to this day I have not heard from her all the prior correspondence had been removed except July 3 with her said to be completed web. I recently did a search on the ** website for ****** and it has NOT BEEN DONE and she has ghosted me. I want all my money back, I have not been able to conduct business and all this did is cost me financially and emotionally.

    Business Response

    Date: 11/19/2024

    I am writing in response to the complaint filed by [Customer's Name]. I take all concerns seriously and aim to address them promptly and professionally.


    The website I provided to the customer included all the information and links she submitted via the intake form. Its important to note that the customer only submitted the eCommerce form on June 9, 2024, and no information regarding the *** was ever provided. All necessary directions were clearly outlined and communicated in the email sent to the customer.


    Additionally, the customer signed an agreement acknowledging the process, including the policy that delays in submitting required information could result in being moved to the back of the queue. This policy ensures fairness to all clients and allows me to manage projects efficiently.


    At no point did I ghost the customer, as I have maintained consistent communication throughout the process. If there are further clarifications or specific concerns that need addressing, I remain open and willing to assist. My goal is always to ensure customer satisfaction while adhering to the agreed terms and policies.


    Please let me know if any additional documentation or information is required. Thank you for your time and consideration.


    Customer Answer

    Date: 11/20/2024

    I have attached a screen shot of the payment for the Entire web and business package I purchased. My facts are actual as I stated the whole process. If I didn't go through it and pay for it I Would Not Have Access to any of it or Know About the Company's Procedures.  ******************** calls my claim false, her records need to be checked to see her error. 

    Also, since filing this claim, I just tried to log in to the portal and I have been denied access. AGAIN SOMETHING ELSE I HAVE PAID FOR and not getting from Lets Level Up! I still have all screen shots and email correspondence as well!

     
    Complaint: 22573652

    I am rejecting this response because:

    Sincerely,

    ****** *******

Lets Level Up Academy LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.