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Business Profile

Data Processing Services

Online Data Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

This profile includes complaints for Online Data Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Online Data Services, LLC has 2 locations, listed below.

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    • Online Data Services, LLC

      5425 Peachtree Pkwy Peachtree Corners, GA 30092-6536

    • Online Data Services, LLC

      3295 River Exchange Dr STE 213 Norcross, GA 30092-4204

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7 day trial doesnt specific pricing in regards Ill was charged almost $200 dollar for something I never used

      Business Response

      Date: 08/17/2023

      Dear Better Business Bureau:

      Good afternoon. This customer was attempting to sign up for a ***** trial on our website. The standard operating procedure is we bill the credit card $1 and then void the $1 transaction in order to verify that the credit card is active. For some reason when they signed up with their credit card it was billed three times in error. This billing was a glitch in our billing system. For some reason three billing profiles were created and each billing profile ran a $55 transaction. We billed three transactions of $55.00 in error totaling $165.00. Once the customer notified us that they were charged excessively we voided all three transactions and deactivated the three billing profiles. Please see below transactions in error and the subsequent void transactions. We did apologize to the customer for the inconvenience of the transactions that were processed in error.

      Charge: AF0F5CB664A0 Void: AF0F5CB6AE54

      Charge: AM0F4FEC0833 Void: AY0F5A8F60A5

      Charge: AM0F4FEC0834 Void: AY0F5A8F6166

       

      3 billing profiles we deactivated below


      RP0000018395

      RP0000018396

      RP0000018397

    Online Data Services, LLC is NOT a BBB Accredited Business.

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