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Business Profile

Exercise Programs

Robert D. Fowler Family YMCA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called in Dec 2024 to have my membership cancel; I was not informed that I needed to provide an email to cancel my membership, I was informed that the membership would be cancelled., I however, I notice that I still was being charged for services that I was no longer using or wanted. I called again in April 2025 to dispute the charges and was informed that I needed to speak with Timka, it took her 4 days to reach me. I also, requested for a call back from her supervisor and as of 05/05/2025 I have not heard from her. Instead, I received another charge on my credit card. I spoke with *****, and he removed the charge from May, however, the other charges, I am still disputing from Dec until March. Each time you speak to someone you get a different *********** whom it may concern:I am providing this notice of cancellation effective December 1, 2024. Despite multiple attempts to reach ****** to cancel my membership, I was informed by the **** in December that my membership would be cancelled. However, upon reviewing my credit card statement, I noticed unauthorized charges from the ****. After receiving a return call from ******, who stated they are allowed up to 5 days to return calls, I was informed I would hear back from them yesterday, which did not happen. I learned I should have been instructed to send an email. I have followed the provided instructions, and now I am being informed that the organization will not honor the cancellation starting December 1, 2024.This is not the service I expected to receive from the **** Robert Fowler location after acting in good faith and following the instructions provided by the **** staff. It is apparent that misinformation is provided often. Just so we are clear, I did make an attempt to cancel this membership in December 2024 and was informed that the membership was being cancelled.Thank you,******* **********

Robert D. Fowler Family YMCA is NOT a BBB Accredited Business.

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