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Business Profile

Finish Carpentry

Rome's Custom Wood Work

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Finish Carpentry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 2nd, ***************************************************** pictures posted on ************ sites listing *************** woodwork, specifically Tobacco-colored ***************************** Tables, a 5-6 week completion time was agreed and a handful of specific details including dimensions, wood finish, stain colour and sheen were agreed on. $850 was requested as downpayment against the $1,250 asking price for a 'very similar to ***********' table as listed as his own in ****'s sales listing.After 8 weeks passed and only FB Messenger short responses saying "delay in materials but all under control" (though no specific dates nor apology given) , things started to seem odd.After 10 weeks (still no table nor correspondence to manage expectations) and calling from another number, vm messages were abruptly dismissed as not received and the by now all-too-familiar aggressively defensive character comes forward.A deadline was communicated and he says, no problem it can be done in a week...And after he replied to requests to see the table in-person with videos and no explanation, prevarication tactics were by now obvious and clear.On Sun 13th Nov, 2022 we agreed to meet him at his location. Perhaps unsurprisingly, a large car park near Roswell. A place he later said is surveilled by cameras, so he is protected (when dealing with presumably numerous deeply unsatisfied customers wanting their hefty deposits back) Why? C*** Product. An affront to decent craftsmen and carpenters and yes, he was told so. Predictably he responds talking about having 20 years martial arts experience-judging by his well-fed physique, I doubt it.**** refused to repay the deposit for his cheap Plyboard-topped table, whose satin stain finish was anything but (and still wet in places.) And so the journey for recompense and justice begins. First with the BBB, next with IC3.gov, the Police report, the ************ Fraud Teams, The Fed **********. & GA *****************************

Rome's Custom Wood Work is NOT a BBB Accredited Business.

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