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Business Profile

Foundry

OmniMax International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundry.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two Alumawood Patio Covers, which have a limited lifetime warranty. I contacted Omnimax in September 2023 because I noticed damage at the base of several of the posts that go into the ground. Getting responses from them have been very sporadic. I've probably send ***** emails total, but only a handful have been responded to. Most recently they told me that damage to the posts aren't covered because "the warranty does not cover damage due to normal weathering or corrosion due to atmospheric contamination. The holes you see are caused by water pooling around the base, in the pavers, and/or dog urine."I explained to them that I don't have a dog. It's sunny in *********** throughout the year, so we don't get much rain and the sun dries off any water pretty quickly. I do have sprinklers, but what's wierd is that one of the posts affected, which is several feet away from the grass/sprinklers and gets no water, is damaged, but there are posts right by the grass/water that are just fine. So their explanation that they are getting damaged by sprinkler water doesn't make sense. Why would the post that gets hit by the sprinkler get no damage, but the post that's several feet away does have damage? They stopped responding to me.

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ****** tool shed paint on the roof is not holding up to the 25 year warranty. ****** sent out an inspector, he confided in me that my roof did have issues. But omnimax the one responsible basically ignores you so hoping you go away. This really has been going on 2 years trying to get it resolved. My son that is attorney has been emailing them. Now the are just ghosting **! I have a commercial painter scheduled for June $7000. This should be their bill not mine. I would never recommend ****** Building just because they should be handling all of this!!!

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a lot of the "Universal Strainers" to keep from having clogged drains/downspouts. We installed them as per the directions. Recently our building suffered from water damage due to these Universal Strainers clogging up the downspouts. Our insurance is not covering it, and we are left with potential water damage to our building. This is unacceptable and defeated the purpose of the purchase and installation of these strainers. The scan bar code on the ones we purchased is: ************.

OmniMax International, Inc. is NOT a BBB Accredited Business.

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