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Business Profile

Home Builders

McKinley Homes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with McKinley Homes in May of 2020 and our home was finished on May 2021. In August 2021, we communicated with the warranty department at McKinley Homes of a potential environmental health issue happening from our septic tank. We had waste water from the septic coming out of the ground into our backyard. McKinley advised that we needed to wait until rain season passed to be able to have someone come out and inspect. We then turned to the septic company who after many requests actually contacted the county to come out and perform exploratory excavation to attempt to identify where the issue was and see what corrective action was needed. County and Soil Engineer made several recommendations, one of those recommendations being a curtain drain. McKinley performed the simplest and likely the cheapest recommendation and moved forward with the first step to see if this addressed the waste overflow, thinking that putting grass over the area was going to solve this issue. This took about a year to actually get completed. Meanwhile we had septic waste water all over our yard/ After this was done, septic company cleaned the septic and informed us that it would take 30 days for the septic to get to operating levels and help us determine if the issue was addressed. Exactly ************************************************ our yard again. We contacted McKinley once again, including ********************* and ******************* and ***********************. **************** had actually responded and communicated with us throughout this process. We were advised on 07/15/2022 that upper management should be contacting us back within the next week. Since then we have not heard from McKinley, nor have they responded to our request for an update on this. In the meantime, we STILL have waste water all over our backyard.This has been going on for almost a year now and just need a resolution. It has been confirmed that this was a buildout issue and is not our responsibility.

    Business Response

    Date: 04/03/2025

    To avoid the high-water table issues near the lake, several items have been addressed along with the re-landscaping of the area affected. The pictures show established areas.

    Items addressed:

    Creating yard ****** to redirect any surface water away from the system

    Pipe all water discharges away from the system

    Sod all disturbed areas to establish ground water coverage.

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