Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eventeny.com is calling it's self a Event Vendor website, however, they are operating and a financial institution.They are requiring users to only utilize their platforms 3rd ************** Services which have outrageous service fees on top of the costs and require invasive privacy violations. They have also processed over $4200.00 in fraudulent refunds to more than ******************************************************************* disclosure to my business. This has left me in tremendous debt to Stripe who is again the ONLY merchant processing service you can use with their platform. My account was also shut down without just cause or review by a computerized person names ****** ************ needs to b investigated for fraudulent business practices, acting as a financial institution, fraudulent refunds and high processing fees!

  Business Response

  Date: 07/30/2024

  Dear Better Business Bureau,

  We apologize for the delay in our response as we were diligently working with our data and legal teams to prepare a comprehensive response regarding ************************************* claim. We assert that her claim to the BBB is unfounded, and we intend to substantiate this with the information provided below and the attached documentation.
  

  Eventeny is an event management platform designed to assist festival and convention organizers in streamlining their operations. Our services encompass the management of various stakeholders, including artists,exhibitors, vendors, sponsors, volunteers, participants, attendees, and more.Eventeny was established with the mission of alleviating the stress associated with managing large-scale events. We aim to transform event management from one of the most stressful jobs in the world into a more manageable task, which is why we continuously work to address the most pressing issues in the event industry.
  

  ******************, owner of the account under the name Pink Planes, has violated our platforms terms of service by misrepresenting her events to vendors. Prior to her current account, she managed an account under the name Melanin Valley. Event organizers on Eventeny are required to provide accurate and detailed information about their events, including the event name,location, date, type, and description. This information is crucial for stakeholders to plan, prepare, and decide whether to participate in an event.If an organizer changes this information, stakeholders have the right to withdraw from participation and receive refunds as the services were not rendered as initially presented.
  

  ****************** repeatedly changed the dates and locations of her events with minimal notice to the vendors. Furthermore, she misled vendors by stating her policy of non-refundable payments, instead offering credits for future, yet tentative, events. This conduct is fraudulent as she accepted pre-payments from vendors and subsequently postponed the events to a later date.
  

  When vendors requested refunds, ****************** asked for PayPal or CashApp details, falsely claiming that Stripe, our payment processor, could not process refunds. This is incorrect; Stripe, as the second-largest payment processor globally, has robust refund capabilities, which we have enabled for all our event organizers. Her claim is further disproved by the fact that we process refunds for fraudulent events ourselves. She shared Stripes End-Customer terms that state that the end-customers, vendors in this case,should reach out to the merchant, ****************** in this case, to initiate refund,because ****************** has the capability to do so.
  

  Our Terms of Service, Section 9.7, clearly state that we utilize Stripe as our payment processor and that we are not a financial institution. All transactions must be processed through a Stripe merchant account set up by the event organizer. ********************** Stripe account, created on January 19, 2023, currently has a negative balance of $3,984.25 due to refunds issued for misrepresented events. Her reluctance to use Stripe for future events stems from this debt, as any payments processed would be used to offset her negative balance. A reputable business should settle its debts, but ***************** has refused to address her negative balance with Stripe.
  

  Additionally, ****************** violated Terms of Service 9.9 by misrepresenting her event details and changing event dates to be tentative.This fraudulent activity warranted Eventeny's intervention to reverse payments to vendors. Consequently, her initial account under Melanin Valley was suspended.
  

  In her recent activities, ****************** further violated Terms of Service 9.7 by requesting payments through PayPal and CashApp, which is against our policy designed to maintain platform integrity and prevent fraudulent activities. Upon discovering the creation of the Pink Planes, we suspended it due to the history of fraudulent activity associated with her.
  

  Eventeny is committed to maintaining the integrity of our platform and protecting our users from fraudulent activities. We serve over ****** events and strive to operate in an ethical manner. ********************** actions have deceived vendors, resulting in financial harm. As such, her account has been suspended indefinitely, and we will take legal action if she attempts to create new accounts under different names.
  

  Sincerely,
  

  Eventeny legal team
  

  Terms of Service (**************************************************************):
  

  9.7. Our Payment Processor. We use a third party payment processor (the Payment Processor) to bill you through a payment account linked to your Account. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor, in addition to this Agreement. Our current Payment Processor is Stripe, and your payments are processed by Stripe in accordance with Stripe's Terms of Service , Privacy Policy , and Connected Account Agreement . We dont control and are not liable for the security or performance of the Payment Processor. You agree to pay us, through the Payment Processor, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms. You agree to make payment using the payment method you provide with your Account. We reserve the right to correct, or to instruct our Payment Processor to correct, any errors or mistakes, even if payment has already been requested or received. You agree to use Eventeny's payment processor to process all payments requested or listed on Eventeny. If detected that the payments were taken outside of Eventeny, we may,at any time and in our sole discretion, and without any notice to you, suspend,disable access to or remove your Account, Your Pages or Your eCommerce, without any liability to you or to any End Users, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses (except where prohibited by law).
  

  9.9. Fraud, Risk, Account Suspensions, and Payment Reversals. In the event we detect fraud, fraudulent activity, or increased risk on your account, we reserve the right to suspend your account and reverse all charges since the account creation. By disconnecting or cancelling payout method, all of the payments processed for your account would be reversed, unless you provide Eventeny 48 hours notice to create a process excluding your account from payment reversals. By using the Services, you are giving Eventeny full rights on approving, denying, and reversing payments to protect itself from any financial and legal risk or harm, with or without reason. Eventeny does not owe any money to you if we decide to reverse payments from your account.
  

  Attachments:
  Vendor claims of event hosted by ********************************* as scam and failure to provide refund
  Vendor conversation with ********************************* that proves date change, location change, promise of a refund, and failure to refund
  Our initial interaction with ********************************* under the account name of Melanin Valley
  Our second interaction with ********************************* under the account name of Pink Planes 

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets via Eventeny for an event called "GalaxyCon". There were no employees there, only volunteers who stated the place had to shut the doors to some ticket holders because more tickets were sold than the capacity that the fire marshal allowed. It was impossible to find "Next Generation Duo Photo ************************************************************************** ****** Saturday" and "*************************** w/ ****** Photo Op - Saturday" and was unable to redeem the tickets. Eventeny was negligent in their ticket sales. I require a $200 refund.

  Business Response

  Date: 06/08/2023

  ********************* (customer) purchased 4 non-refundable tickets to the GalaxyCon Richmond event. The tickets were emailed to them successfully after receiving the payment of $333.77. The 4 tickets were (Attached purchase order):
  

  - Saturday Single Day Pass
  -- The ticket is used at the registration desk to receive the Saturday pass and gives the customer entry into the event. Without this ticket, they wont be able to enter the event. The ticket was redeemed at the registration desk on Mar 25, 2023, at 3:54 pm.
  - ********************* Autograph
  -- The ticket gives the buyer a single autograph from *********************. The ticket was redeemed at the autograph table on Mar 25, 2023, at 5:05 pm.
  - Next Generation Duo Photo Op w/ ***************************** & *************************** w/ Plexi Glass- Saturday
  -- The ticket gives the buyer a single photo op with ***************************** and ****************************
  - *************************** w/ ****** Photo Op
  ---- The ticket gives the buyer a single photo op with *************************** and ******
  

  The customer is claiming that they were denied entry at the event due to the event exceeding fire marshal capacity, but this is false because the customer successfully entered the event at 3:54 pm. The event capacity is determined by the registration passes available and the customer entered the event using the Saturday Single Day Pass. The picture attached will show when the customer checked into the event to redeem their ticket. (Attached screenshot)
  

  According to the schedule that was posted online and emailed to them prior to the event, here is the timeline on Saturday (Attached screenshots):
  - At 2:00 pm, *************************** w/ ****** Photo Op was scheduled.
  - At 2:50 pm, ***************************** & *************************** Photo Op was scheduled.
  - At 3:54 pm, the customer entered the event.
  

  Based on the timeline, the customer entered the event after the photo ops were scheduled. It is unfortunate that they missed their photo op opportunity, but we cant force the celebrities back to the event once they have completed their photo op session. This is the reason we have the schedules posted up on the website 3 weeks prior the event and remind everyone via email to follow the schedule, so they dont miss their opportunity. The customer couldve made it to their scheduled photo ops had they arrived at the event prior to 2:00 pm.
  

  We also checked the logs and found that the *** wait time on Saturday morning was 12 minutes. We also checked with the event organizer, and they made last calls on the microphone for the celebrities before they departed from their photo op session. These strategies cant work if the customer is not physically at the event and arrives 2 hours after their first scheduled photo op.
  

  We also checked our support ticket channel and couldnt find any refund request from the customer. (Attached screenshot) We were unaware of this issue until we received the complaint from BBB. In fact, if they wouldve reached out to ** or the event organizer, we wouldve resolved the issue by giving them a free Sunday pass and transferring their photo op tickets to Sunday. The celebrities were returning on Sunday for their scheduled time again and the customer couldve taken advantage of that had they reached out to us on the Saturday. We want to ensure that all our customers are happy and issuing a Sunday pass is an easy way to make a customer happy. They could reach out to us easily by following the contact links on the evidence they submitted.Unfortunately, we cant fulfill that request now since the event is long over.
  

  Furthermore, the tickets are non-refundable, and the customer was made aware of the policy during the ticket purchase process. The customer also agreed to the non-refundable policy upon purchasing, otherwise,they will not be able to purchase the tickets. (Attached screenshot)
  

  We kindly request BBB to cancel the complaint because:
  - The customer arrived late to the event,
  - They were allowed entry inside the event,
  - The schedule of events was made available online for all attendees,
  - They didnt inform us earlier so we can fix the issue on-site,
  - And the customer agreed to the tickets non-refundable policy upon purchase.
  

  Please reach out to ******************************* with any questions.
  

  Many thanks,
  Bill

  Note: We've attached all of the evidence and the response in word format.