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Business Profile

Storage Units

Devon Self Storage

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Myrna G.

    Date: 02/12/2025

    I called Devon Self Storage on February 1st to make a reservation for a unit. I talked to a male *** on the phone and gave him my credit card information as he requested to reserve it. I then went to the location which was very hard to find. It is located in the back of an office park. I had to drive around it a few times. The office park goes by alphabet letters and suite numbers. I called their office number and ****** was there. He said that he was the manager and mentioned to me that it was suite 100 on the outside of the building. The address in ****** is **********************************************************? Also, the *** on the phone had mentioned to me that I was supposed to receive a contract by email and to sign it, which I never did. While there, ****** took me outside the office to go to the side of the building to see the units downstairs. They had sent me an email with my unit number and code supposedly which I never did get either. So when we were outside, ****** used his code to get in.. As we went in, he was looking at some units and so I did the same and I saw my unit but it had a green lock. I've mentioned it to him and he said no that it was not and to just go upstairs. When we were upstairs, he was going to take me on the second floor to find my unit which was weird since my unit # was a first floor number and I already had seeing it downstairs. He locked the front door and side door of the office and was leading me to go on the second floor to find the unit. At that point I was just very uncomfortable and just walked out the building through the main entrance of the storage and called their online # and canceled reservation. However, they went ahead and charged me $45 and no refund after requesting ****** to reimbursed me. Again, my whole experience has been horrible and very disappointing, ************** is the worst. I will never recommend this place to no one!

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