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Business Profile

Watch Dealers

The Gallet Watch Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2020, I mailed my watch to the Gallet Company. I am unable to contact via phone, email or social media this company. Phone calls made but only get an answering machine. I was last contacted in Jan 6 of 2024 but nothing since. Phone numbers tried are **********. I have tried all option on 855 number to no avail. A sub contractor for repair is THE MULTICHRON SERVICE CENTER. I tried to make contact with ***************, *************************** and *********************. I would first like my watch repaired or return of my watch and a refund of $850.

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2021, I mailed this watch to the Gallet Company, ********************************. I am unable to contact via phone, email or social media this company. Phone calls made but only get an answering machine. I was last contacted in Jan of 2023 but nothing since. PHone numbers tried are ************ and ************. I have tried all option on 855 number to no avail. A sub contractor for repair is THE MULTICHRON SERVICE CENTER. I would first like my watch repaired or return of disassemble watch and a refund of $1000.

    Business Response

    Date: 11/13/2023

    After extensive delays caused by the passing of 2 of our technical staff during the Covid pandemic and the difficulty in replacing this **************** with the correct skills, wristwatch was satisfactorily repaired/restored and returned to client. See attached PDF file showing ***** delivery confirmation for return of wristwatch to client with satisfactorily completed repair. Please update records at BBB accordingly.

    Customer Answer

    Date: 11/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivered an antique heirloom Gallet chronograph watch for repair and rebuild April 2022. $950 paid upfront, and was told up to 9 month wait time. For the past 11 months have attempted to obtain status. Please note I was the one initiating contact--never received any communication initiated by Gallet. To date have not received any status and will be producing a demand letter. After that my next avenue would be to file a criminal complaint for adverse possession of watch and monies and since this was done on an interstate basis I would consider federal charges.

The Gallet Watch Company is NOT a BBB Accredited Business.

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