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Business Profile

Auto Repairs

Pearson Tire and Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Pearson Tire and Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pearson Tire and Lube has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 8th 2024 I took my **** ranger to Pearson tire and lube in Pearson Georgia to have two brand new 22 inch low profile tires put on my rims I gave him$300 for the two tires and the work to put them on the rims the they put the new tire or it took forever to get my old tire off the rim they put the new tire on the rim and it just sat there and I asked him what's wrong what's up with it find it put on the truck he said well it's not holding the air pressure right you got to get the boss man to look at it and he comes out and he said oh there's a crack in it and that's and that c*** was already in there when you bought it here lyoung dude taking the old tire off had cracked it and he refuses to replace the rim it was just lie after lie after lie just making up stuff and it was on the back the tire that they took out was on the back how could I crack the back tire wouldn't crack the front rim first I would have to be backing up and hit it hit something at 40 miles an hour in reverse it doesn't make sense my front tire would be cracked first busted up said it's back tire but he he refuses to replace the rim instead of he he leaves the brand new tire on the cracked rim and puts it on the front of my truck and tells me yeah that's good and lets me drive away I was so mad I just left but that's dangerous on the front of the truck with a cracked rim allltire on a cracked rim he should have never put the tire on the rims it had a crack in it and there's a lot more to it but I don't know what what to do and if the Rams was in so bad of shape and why would you put two brand new tires on those rims that will not hold air it's just stupid and he's refusing to make it right it's there wrong he refuses to make it right on my phone I did nothing wrong I just took my truck to them

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to location on February 3rd, spark plugs were changed, car is no longer drivable.

    Pearson Tire and Lube is NOT a BBB Accredited Business.

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