Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave 1600 down on a truck with a promise too pay 400 more ,, one week later , they called telling me I owed 900 and I said no 400 , nine days after getting my truck they towed my truck and refused too give me my down payment,I told them the truck had no headlights, the seat wouldn't move forward and Windows had electric problem and check engine light was on , they said bring them nine hundred I repeated that I was told 2000 down 450 a month , they said no it was 2500 down that I had a 900 deferred payment,that is not what I agreed too, I gave them 1600 and had nothing but problems the first week ,when I mentioned problems they immediately came and got truck and refused too talk too me or give me my money back , the papers I signed says what we had agreed these documents don't have my signature or that I gave them 1600 down , after only nine days I have no way too go ,or money too put towards a car because they kept it and laughed saying I wasn't getting anything back I'm a single mother of child with autism I have too have a way too go too Dr and his therapy, they have left me in a bad situation,I feel robbed after telling them about three recalls on truck and electriical problem they insisted I owed 900 even tho I didn't sign too that , they towed truck and refused too work with me even though I explained the secretary agreed too 2000 down they said no I was lieing look at my papers in envelopes but they are not the ones with my signature or the right price we agreed on , I should not be stranded nine days after paying 1600 down on a vehicle or without my money too get me another one,I'm missing work and my son's appointments

  Business Response

  Date: 03/25/2025

       MRS. ****** SIGNED A PICK UP NOTE ACKNOWLEDGEMENT FORM  WHEN SHE PAID 1600.00 DOWN AND FAILED TO MAKE HER PICKUP NOTE PAYMENT.  WHEN THE PICKUP NOTE WAS NOT PAID 03/14/2025 IT GIVES US THE RIGHT TO REPO THE VEHICLE.  WE ALSO OFFERED TO LOOK AT ANY ISSUES SHE HAD WITH THE VEHICLE DURING THIS TIME FRAME EVEN THOUGH SHE HAD SIGNED AN AS IS NO WARRANTY PAPER.

  ANY OTHER QUESTIONS PLEASE CONTACT US AT THIS EMAIL   

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They want give me my money back for a car that I had brought. And every since then I have been having problems with the car. I have told them even took the car to them to fix and they choose to just rig up the car and say it’s fix. I tried trading in the car and they told me I had to pay 500 or 536 to get another car that’s not even work buying. Saying the money for state taxes and to get the tag for the car. How can I get a refund.

  Business Response

  Date: 09/20/2022

  To the BBB
  In response to **** ***** case we have  had our mechanic to work on her vehicle and we have offered to let her take her vehicle to a local service station ******* ****.  She refused to go to ******* ****.   She wants to trade and that is going to cost more money.  The car has been taken on long trips and must be running great.  The salesman has driven the SUV many times and could never get it to duplicate what she says was wrong. The only thing she ever mentions is trading. She gets angry very quickly and then leaves the lot.  At this point you can see she signed an agreement AS IS...and the last time she was here she had managed to put 5000 miles on the vehicle.  
  
  Thank you,
  
  
  ***** ** ********
  Office Manager
  

  
  

  Customer Answer

  Date: 09/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ******** *****