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Business Profile

Storage

PAC Racks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/29/2022 I purchased a snake homing rack system from ****** ****** with PAC Racks LLC for $731.80. Weeks passed with no communication from PAC Racks with a lead time or possible delays. I made several phone calls to ******* ************ where I left voicemails for follow up to my order ************* No phone calls were ever returned. I then went to the website and inquired through their contact us page. I was responding back and forth with ****** as I no longer need the racking system and wanting a return at this point as his response was that he had not found a supplier to make racking system. He proceeded to say it may not be available until mid 2023. ****** stated he returned my money but I never seen it in my credit card account and I had given it over a week to process, his response was that it has been happening and proceeded to ask for my Venmo account name to return the money that way. On December 14, 2022 I provided my Venmo account number and still have not seen the funds in my account and ****** has since will not respond to my emails or phone calls. I have provided my number and email to him on numerous correspondence with now zero response. I have tried to make this transaction as amicable as possible and at this point just want the money I spent, returned. Receipt attached for proof.

PAC Racks is NOT a BBB Accredited Business.

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