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Business Profile

Generators

Generator supercenter of Savannah

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged prior to a service taking place in June of 2024 by Generator Supercenter on my generator. I canceled the service the year before, and they failed to turn it off in their system. They were rude in dealing with and I ended up getting my money back from my credit card company and not them because they would not resolve the issue. I again have been charged this year after going through this last year now 3 years in a row. They continue to harass me and charge my credit card even though I have now cancelled the service 3 times and removed their system from my generator.

    Customer Answer

    Date: 06/20/2025

    They did refund my money. Assuming this is the last time this happens since they have done this to me 3 year in a row, I'm good. 

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a generator for our home one month prior to the hurricane that hit our area the generator broke down and a part melted. We were told the part was ordered and when it comes in it will be replaced.A few days before the hurricane we called and we were told by the General manager ******* ****** that she found the part and was having it over nighted to be installed rain or shine the very next day.Well that never came to pass and here we were 6 days no power no water and all our food went bad along with *********** of 10//7/2024still no part still no generator and all we get is the run around via the phone, another hurricane is coming and no generator.This is ridiculous and so unprofessional, we need the generator removed and or replaced so we can purchase another generator from a far more reputable company

    Business Response

    Date: 10/24/2024


    BBB Claim Response:


    Dear BBB Representative,


    We appreciate the opportunity to address the concerns raised by *** and Mrs. ****** regarding their Generac 26 KW standby generator purchased from Generator Supercenter.
    *** and Mrs. ****** purchased their generator on September 13, 2022, with installation completed on December 12, 2022. At that time, they participated in a successful test demonstration and opted for our remote monitoring service. On December 19, 2023, they chose not to continue with the maintenance and monitoring service, and we removed the monitoring device accordingly.
    Following Hurricane *****, on August 7, 2024, the ******* requested service maintenance and reinstallation of the monitoring device. During the scheduled service on August 19, 2024, our technician diagnosed damage to both the wire harness and unit controller. We confirmed that these components are covered under the Generac manufacturer warranty. We promptly placed an order for the necessary parts, but unfortunately, the wire harness was on back order.
    We understand the urgency of their situation, especially with Hurricane ****** approaching. Our General Manager, ******* ******, made every effort to expedite the process, including reaching out to another Generator Supercenter to locate the parts. While we were able to secure the parts, the shipment was unfortunately delayed due to the hurricane's impact.
    Once the parts arrived, we contacted *** and Mrs. ****** to schedule the installation. However, they informed us that they had opted to use another dealership for the repairs. At this point, we closed the service calls, as they decided to go a different route.
    We are committed to providing the best service possible and deeply regret any frustration this situation has caused the Dinoffs. We understand their concerns and remain available should they need assistance in the future.


    Thank you for your understanding.


    Sincerely,


    ******* ******

    General Manager

    Generator Supercenter of Savannah

Generator supercenter of Savannah is NOT a BBB Accredited Business.

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