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Business Profile

Water Coolers

Pure Water Concepts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Coolers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21st of 2023 we entered into a rental agreement for a new water cooler. We already had an agreement in place for another water cooler at our location. The new agreement included the new water cooler and our old water cooler, thereby invalidating the old agreement. The sales person said they would cancel the first agreement. We began paying for both water coolers in March of 2023, but were still being charged for the prior agreement even though we only have the two coolers. This means we have been paying for three water coolers, even though we only have two. We have tried to reach out to the provider of the water coolers, but have been unable to reach them or get anyone to call us back since March. We have also sent several emails, but have not received a response either. Pure Water Concepts uses a third party billing company that has been unable to help us resolve this issue as they tell us we have to contact the provider. We would Pure Water to reimburse us for the amounts we have had to pay to the third party billing company, as they never cancelled the first agreement on our behalf.

Pure Water Concepts, LLC is NOT a BBB Accredited Business.

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