Complaints

This profile includes complaints for Window World of Savannah II, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Window World of Savannah II, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Window World of Savannah II, Inc

  66 Columbia Drive Pooler, GA 31322

• 

  Window World of Savannah II, Inc

  7398 Peppermill Pkwy Ste C N Charleston, SC 29418-7423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2025 I had all new windows and a sliding glass door installed in my condo that is being renovated. After installation that day I found a window that was very hard to open and close so I let the installer know before they left. One problem was the installers the company sent did not speak English and any time I needed to communicate with them they had to call someone to on the phone to translate. After some days another man came and tried to fix it but couldn’t but tried to say it was ok. I said no it has to be fixed. I didn’t hear back from the company and eventually called to see when someone was coming. They said it was reported the window got fixed. I said no send somebody out. In the meantime I discovered after some of the windows were opened they would not close properly and could not be locked. I informed the two men who came to look at the first damaged window and they checked the others but could not fix them. One man actually yelled at me in my own home when I questioned him and made me feel very unsafe. The men left and I have not heard from the company about coming to fix my windows. I am moving in in a few days and have brand new unusable windows. I reached out to their corporate office several times and left two voice messages but have not heard from anyone. In the initial install I said I wanted to pay them only when my windows were installed correctly and functional but I received multiple phone calls from multiple people who said I had to pay that day, basically I was harassed into paying over 18,000 dollars for a shoddy job of non functioning windows. I need help resolving this but cannot get their corporate office to respond.

  Business Response

  Date: 04/17/2025

  Window World of ******** has spoken with the customer and has list of items that she would like to have addressed.  We have an installer and technician scheduled to visit the customers house today 4/17/25 to address the punch list items.  It is our goal to address all concerns to the satisfaction of the customer.  In the event that there is a faulty product (i.e. window, window balance(s), etc.), the parts or whole windows will be re-ordered from the manufacturer in accordance with the written warranty.  If needed, we will have a representative from the manufacturer do a jobsite visit and inspection to assess the issues.  Again, we have been in touch with the customer and are scheduled today to address concerns.

   

   

  Business Response

  Date: 04/18/2025

  We kept our appointment with customer on 4/17/25.  All complaints were addressed and issues resolved.  Customer signed off on the service request form showing job was completed and tasks performed.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They over charged me for over $200 and for the past 3 months have been avoiding emails, phone calls, everything. I have been dealing with **** ******* the manager, and when I do hear from him which is rare, there is always an excuse that they can't pay me back. Mainly the excuse is that he said 'Finance can't get it straight'. I called the person in charge of finance, she was out of office so I left a voice message and no call back. I have all the receipts, charges, everything, including emails and text messages where **** acknowledges the overcharge. When I call and ask to talk to the owner, my call is sent to **** ******.

  Business Response

  Date: 04/10/2023

  I have reviewed the file and complaint.  Ultimately, the customer is correct and is due a refund.  She was overcharged by $200 at the end of her project.

   

  When we reviewed this matter, we had not been provided all of the information pertaining to this file.  Internally, there were communications and commitments made by one or more of our employees and the information was not provided to ownership until it was too late.  As the owner, I was not aware of the numerous emails and communications with my employees over a couple of months.  We have done a root cause analysis and have since modified our standard operating procedures to prevent this from happening in the future. 

   

  The customer has every right to be upset.  This sort of internal failure is not acceptable and cannot be repeated.  Our sincerest apologies for the troubles and inconvenience this has caused.  A check in the amount of $200 has been issued and mailed to the customer.  The check is attached for the record.

   

  Thanks

  --------------

  Thank You

   

  Sincerely,

   

   

   

  ***** ******

  Window World of Savannah

  ** ******** *****

  ******* ** *****

  ***** ********

  Customer Answer

  Date: 04/10/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response.   Complaint: ********
  I am rejecting this response because of many untruths in this response.  They DID NOT accept any reponsibility until this response to BBB, NEVER to me directly.  It is untrue that they reviewed the complaint and found it to be valid.  It is untrue that ***** ***** was not aware of the complaint.  The last communication to me after I provided information about the complaint through their company email, voice messages, etc., providing all the details repeatedly was an email of over 70 lines defending their position with the end of the email below.  I can provide the whole email to anyone interested
  -----
  Management and ownership consider this matter closed.
  Sincerely
  Window World of Savannah Team
  ***** ********
  ************************
  -----
  I responded stating my dissatisfaction with their response and that it's best that I share my experience with others to make sure nobody else goes through what I've experieced.  Their manager then emailed me with ***** *****r copied asking that I call to make an appointment, then go to their office to "MEDIATE" the issue.  I refused to put in more effort and be inconvenienced to go to their office for another discussion about their position.  I told them my frustration is NOT ABOUT THE $200 BUT ALSO ALL THE CUSTOMER SERVICE ISSUES from the very beginning after spending over $30,000 on windows.  I didn't hear anything further.
  That was the last communication with their manager, with ***** *****r copied.  Now they respond to this complaint stating all these lies and send me a check as if they truly saw the error, when they fought the complaint continuously until the end and only took action to resolve this when I stated I would share this information with others and the BBB, again not a threat but with the intent of making sure people are aware of how they operate.  Simply put, they unprofessionally defended their position of my being wrong until I told them I would share this information.  Not a good way to run a business.  After all, if they will fight a customer that spent $30,000 for what I believe to be their error of $200, what more if the error was a higher amount.  I refuse to be paid off with an empty apology and lies. 
  Also something very important to note, when they first did the estimate was $24,000. AND ASKED THAT I PUT DOWN THE DEPOSIT TO PUT THE ORDER IN, the amount kept increasing because of 'errors' they made with the estimate until they total ended up being over $30,000.  They even tried to slide in over $5000 charge for new doors I never ordered.

  
  

  Regards,

  
  

  ******* *******