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Business Profile

Fire and Water Damage Restoration

A Superior Contracting & Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of the year, a tree fell on to one of my properties. A claim with the insurance was made, and they provided us with a reference company, ************************* with A Superior Contracting, who could complete the work of a full rehabilitation due to the major damages. An initial check of $26,104.46 was given to ******* on May 5th from ***********************, and $47,662.08 was given to ******* on May 14th 2022. These checks were given to ******* under the instruction of the claims adjuster. There has been no efforts on moving forward with the rehabilitation of the property since then. As of September 2nd, only the items inside of the house have been removed. These items were placed into a pod on the side of the house which is accruing costs over time (since May). We are still waiting on the valuables to be removed from the back room which has been communicated multiple times to ******* since April. The tarp that was placed on roof months ago has been partially blown off over 60 days ago due to weather and negligence of rehab maintenance by contractor. This tarp ensured that rain did not continue to ruin the structure of the home. To reiterate, since months have passed the property is surely becoming more damaged which could mean even more repairs than initially quoted. The stall in fixing this property has resulted in 7 months of not receiving rent from tenants that is funneled to the utilities and property taxes of the home. Homeowner, ***********************, is having to pay these out of pocket while weve waited two months for permits to be obtained by the City and architectural drawings to be done which ******* continues to communicate. We recently found out he never submitted a request for permit with city. At this point, we have no hope that he will complete the work and do not want him to as he is not reliable or trustworthy and doesnt always respond. We would like a full refund of our money to ensure the work is done by another credible resource. Please help.

    Business Response

    Date: 09/22/2022

    Company states that they will be at the customer's home next week to begin the work. 

A Superior Contracting & Restoration, LLC is NOT a BBB Accredited Business.

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