Complaints
This profile includes complaints for A Plus Priority Plumbing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 19, 2022 A-Plus priority plumbing came out to my house to fix the garbage disposal. While they did resolve that issue, they actually ended up causing a leak in the garbage disposal. I called them to come back out and try and resolve the issue since they broke it. Their Marietta location refused to come back out and look at without charging more money, even though they caused the issue. Since they won't come resolve the issue, I am having to hire another company to look at this. I want my $75 service charge back that paid them for a job that failed to provide the service it was supposed to.
Business Response
Date: 07/29/2022
Sorry for your troubles however according to your complaint the issue was resolved I believe it was explained to you you cant break a garbage disposal by inserting the wrench and turning it.The reality is you watched the tech the whole time which was when you realized you could have that yourself only thing I can offer at this time is to replace the unitCustomer Answer
Date: 07/29/2022
Complaint: 17609226
I am rejecting this response because: that is incorrect. You can break a garbage disposal by over turning the wrench, which is exactly what happened. It wasnt leaking before the wrench was turned. It is irrelevant that I watched the entire time. I would never hire your company again after being called a piece of s*** on the phone when sharing that you broke it. We can settle this quick by issuing as refund, because when you make the issue worse you did not solve the problem.
Sincerely,
Marc LifeBusiness Response
Date: 07/29/2022
Prove you paid another company to resolve this issue remove your review from YELP and you can have your $75Customer Answer
Date: 08/01/2022
Complaint: 17609226
I am rejecting this response because: This is a tentatively accept of your offer of refund for proof of receipt and removing review. I have taken down the review and attached you will find the receipt to doctor ******************** three days after your visit. I add the review back if I do not receive the check of reimbursement. Check can be mailed to:2480 ***************************
********, ** 30064
Sincerely,
Marc Life
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