Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a item from the seller,the box was missing safety parts, sent the product back due to missing safety part, was only given partial refund, seller commented that when they got the item back the safety pin was in the box, under no circumstance did I over look this pin, I went through the box and all bags several times looking for this pin. the item in question was a ceiling fan, and I was in the middle of installing it but had to stop because I could not find this pin.

  Business Response

  Date: 08/24/2024

  This issue was resolve with customer and a full refund issued. Thanks 

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zenu Sarcadi

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a microwave purchased for $370.99 and I was charged a re-stocking fee of $244.99 or 70% of purchase price which seems to me not a fair business practice given it was almost the entire purchase price. see below._______________Hello,We're writing to let you know we processed your refund of $94.43 for your Order 114-2955722-2367453 from Trena's Liquidation LLC.This refund is for the following item(s): Item: GE PES7227SLSS Microwave Oven Quantity: 1 ASIN: B076JFZQYZ Reason for refund: Customer return Here's the breakdown of your refund for this item: Item Refund: $349.99 Item Tax Refund: $21.00 Return Shipping Fee Refund Deduction: ($31.57) Restocking Fee Refund Deduction: ($244.99)We'll apply your refund to the following payment method(s):MasterCard Credit Card [expiring on 11/2027]: $94.43 We've processed a refund for the above order in the amount of $94.43. The refund should appear on your account in 2-3 days if issued to a credit card.Refunds issued to a bank account typically take 7-10 days to reflect on the account balance.Have questions about our refund policy?Visit our Help section for more information:***************************** We look forward to seeing you again soon.Sincerely,Amazon.com We're Building Earth's Most ************************

  Business Response

  Date: 05/02/2024

  Customer was charged a restocking fee as item returned was damaged and not the original item shipped. It is our company policy that we will accept returns for items purchased on Amazon within ************************************************* original condition. This customer was very rude and aggressive. Customer called ******  and start calling me a b**** I explained to the customer to call back within business hours and we will try and resolve the issue. Customer continued to be verbally aggressive.