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Business Profile

Motels

Econolodge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

This profile includes complaints for Econolodge's headquarters and its corporate-owned locations. To view all corporate locations, see

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Econolodge has 2 locations, listed below.

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    • Econolodge

      4701 US Hwy 17 South Richmond Hill, GA 31324

    • Econolodge

      PO Box 47 Richmond Hill, GA 31324-0047

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked a room for a visit. Advertised breakfast, we got there no breakfast. And while checking in the very rude man made my 84 year old mother sit outside because there was no where for her to sit while checking in. Price was almost 100.00 more than quoted. There was mold, bugs, broken furniture, the bath tub was dirty. We left the next day to visit family, our hotel room was not touch. We had NO clean sheets, no clean towels, nothing. As I was standing in the room I called front desk, but no one answered. I called 1-800 customer service for Choice Hotels, he said call the front desk, I said I did no one answered, he hung up on me. I did not know I could leave the hotel when I first got there. I had an 84 yr.old elderly woman with me....This was an awful, and very scary stay at this hotel. I took pictures, and called customer relations. she wanted me to accept an offer with NO Email confirmation, and if we accepted the dispute would be null, and void. We were scared to use the bath tub, we had no customer service after they took our money. Added on extra money to her bill. She's 84 and he told her to stand outside. What if it had been 20 degrees?

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