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Business Profile

Mattresses

TOMMY MATTRESS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb *0*3 I came in and pu* a down paymen* on a bed for my daugh*er. Righ* af*er I was bru*ally a***ul*ed by my ex. He body slam me face firs* on pavemen*. Cops said I was faking and arres*ed me. I* wen* downhill from *here. He *ried *o choke me *o dea*h on my bday July **** ***** los* my ap*. Paid for ho*els s*orage uni** U-Hauls E*c moved in*o my new ap* *** ****. I called and made a paymen*. *hen ***** was s*olen. *ook our ****s*mas was facing evic*ion. I lef* a a hear*fel* VM reques*ing *o le* me ge* *he bed while I finish my paymen*s. ****i denied me and *old me go* *o pay i* all. I said ok. I called bk *o ask ano*her ques*ion, he in*errup*ed me and said I already *old you, I *ook con*rol bk off *elling him he didn'* even kno wa* I was going *o say. Asked for amoun* I paid. He was confron*a*ional hung up in my face. I called ms ****** in Sav *old her how ****i *rea*ed me and *ha* I no longer need *ha* bed. She said she's going *o "ba*" for me due *o my circums*ances, said ***** was ou* of *own bu* I ge* *he check from Rincon. 4 days la*er, I called Rincon *o follow up ****i *old me I can *ell you righ* now you're no* ge**ing a refu*** and hung up in my face. I called 9** had *o drive from Pooler *o Rincon .I s*ayed ou*side. *hey made him refund my money. he *old *hem he will send a check in *he mail bu* ****** said I can pick i* up *here. I never go* i*. I had *o dispu*e *** wi*h my bank BC *he res* was in cash. *he officer said ****i don'* wan* me back, bu* I did no*hing wrong. All I wan*ed was my money back BC *hey wouldn'* work wi*h me and I couldn'* keep paying on a bed When i was approved for an en*ire 5PC bedroom se* for my daugh*er. Now I'm ou* of **** BC he wan** *o be nas*y and didn* send i*. I* should be here by now, i*'s my daugh*er's bday *he *5*h. I* was supposed *o sen* on *he *0*h. His name is ***** ** *he Rincon s*ore. I don'* *hink he sen* *he check doing i* on purpose *o hinder me. I should have go**en cash since I paid cash

TOMMY MATTRESS is NOT a BBB Accredited Business.

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