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Business Profile

Auto Repairs

Greased Lightning Instant Oil

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/13/23, I called Greased Light'n and asked for their prices for an oil change. I was told a standard oil change was $29.99, synthetic blend $53.99, and full synthetic $63.99. The next day, 6/14/23, I visited the business and asked for a full synthetic oil change.

    I unlatched the hood and employees began working under the hood. Another employee brought me a sticker and told me the price would be $87 and change. I asked why the price was different than what I was told the day before. One of the employees came out from under the hood and began explaining that full synthetic is better than other kinds of oil. I told him I knew this, and that's why I asked for full synthetic, but I still wanted to know why the price was over $20 higher than I had been told. We argued back and forth for a minute or two, and I finally agreed to let him drain the full synthetic that had presumably already been poured into my car and continue with a synthetic blend oil change. He slammed the hood of the car down, told me to just keep the full synthetic oil, and pay the price of synthetic blend.

    All of this occurred in less than five minutes. I was not asked to crank the engine to check the oil pressure. I don't know if they changed the oil filter or not, even though the receipt says they did. I didn't see them top off the washer fluid, even though that was also claimed on the receipt. No one guided me out of the bay. I have no idea what they actually did to my car. I ended up paying them the price of a synthetic blend oil change.

    While I was arguing with the employee, I asked to speak to a manager. He told me he was the manager, which I didn't believe because this kid didn't even look old enough to drink.

    I'll take my car to a reputable service center tomorrow and find out what I actually got for my money. I will never do business with this place again.

    Customer Answer

    Date: 07/03/2023

    I received your message on the BBB website, but it was not possible to fill out the form that was included.  So I am writing to let you know that I have not heard from Greased Light'n Instant Oil Change in Ringgold, GA, against whom my complaint was lodged.  My complaint has not been resolved.

    ***** ******
    ************

    Business Response

    Date: 07/20/2023

    We will mail her a check.

    Customer Answer

    Date: 07/21/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

    **** ******* ****

    ****** ***** ** *****

Greased Lightning Instant Oil is NOT a BBB Accredited Business.

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