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Business Profile

Electrician

Pinnacle Electric, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • David A

    Date: 09/17/2022

    Very Bad Experience. We have had electrical issues with our swim spa and automated swim spa cover system, and the company who provided the cover was requiring us to hire an electrician to confirm that the electrical installation was correct and that the system was on a dedicated breaker. We contacted Pinnacle Electric to perform this inspection and to provide us a report that we could pass onto the cover company. Several electricians from Pinnacle came out to perform the inspection, and they spent a few hours checking everything out. My wife who dealt with the electricians stated that they were thorough and spoke highly of the installation. According to the owner, Dale, the installation was done well. We wrote a check for their service with expectations that they would provide us a report via email. My wife called Pinnacle later that day specifically requesting the report and provided our email address. This was 9 days ago. We waited several days and my wife called again. The owner took our email address again and stated that a report would be sent. Three or four days later, we still had no report, so I called. I emphasized the importance of sending the report, and again, I was told the report would be sent. Two days ago, I call once again, and the owner stated that our report was on her list to complete that day...still no report. The last 2 days, I've called each day with nobody answering the phone, going straight to voicemail. I left a voicemail explaining that I would have to hire another electrician so that I can get a report so I pleaded to get the report...still no report.
    We are at wit's end and now we are faced with spending double for another electrician to come out and perform the inspection and provide us a report. We are confused as to why this company refuses to send a report to us and why they falsely provided us expectations of sending the report when they did not. Very frustrating. This is one of the worst experiences we have had.

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