We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

Dependable Security Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my service with DSS on 12/7/21 per an email and a conversation with a manager. I sent an email as requested to the email address they provided thinking everything was taken care of. They left their equipment at my house which still goes off and on 9/20/22 I had a police officer show up at my house stating my alarm was going off. I called Dependable Security Systems who stated my service was still active even after I emailed terminating my service 10 months ago. They asked me to email the same email address again which I did and I asked for a confirmation that my service was canceled. I have heard nothing. I want my service canceled and their equipment removed from my house immediately and my account verified that I owe nothing.

    Business Response

    Date: 11/08/2022

     I've looked into the issue that Mr. ***** has complained about. We did receive an email (attached) from Mr. ***** in Dec. of 2021 as he stated. He was informed at that time that he was in a 3yr monitoring agreement which he signed in August of 2020. I have attached a signed agreement with his initials next to where our technician explained the terms of the agreement. As far as the equipment in his home is concerned we did not install that system we just changed it over to our company for monitoring and service through a previous homeowner prior to Mr. ***** purchasing the home. The equipment belongs to whoever owns the home. If Mr. ***** was having issues with the system he never requested for us to come out and service the system to determine what was wrong with it. Please advise if you need any further information.

    Thank you
    Corey C******
    Operations Manager
    Dependable Security Systems Inc.
    506 Craven Rd.
    Ringgold, GA 30736
    706-935-2303
    TNLIC#0288,GALIC#LVA1877

    Customer Answer

    Date: 11/08/2022


    Complaint: ********

    I am rejecting this response because:

     

    The business gave me the email address to email them to cancel my service per my original phone call a year ago. Their service tech did not say anything to me about a 3 year contract which goes to prove this is an unethical company. I explained to a manager at time I canceled my service the circumstances of this never being discussed and was told to email the cancelation email address. Nearly a year goes by with no contact or follow up so I could only believe my service was canceled.  I called again when I had a police officer show up at my house. I was told again by the office to email to cancel my service since I get relocated with my job and I would have never signed a 3 year contract knowingly.  Now they are apparently changing what was originally presented to me. As far as I am concerned my service is canceled with them and please leave an unsatisfied negative complaint on their business for their dubious and unethical business practices.

    Sincerely,

    **** *****

Dependable Security Systems is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.