We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transmission

Gears Transmission and Complete Automotive Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Mike P

    Date: 01/24/2025

    Truck went in for service June 26th 2024 and and has been back for the same problem two times. Going on 7 months. Still the same old story on either parts or working on it. I want my truck back fixed.

  • Lelion S

    Date: 10/10/2023

    Lelion S

    Date: 10/10/2023

    So I bought a transmission from this company for my truck and if it ain’t one thing it’s another for sure.. this last time I called them well they said they would fix my heater core and they did and as long as I paid the tow bill they would reseal my transfer case for free because I told them when I accelerate it makes a ringing noise and they kept saying it was the transfer case now I’m personally an ase certified mechanic myself only reason I used this company was because of there good reviews well after it was said and done a two week job turned into a four week job just to replace heater core and reseal transfer case and so I paid for heater core and tow bill and they also charged me for the transfer case they said they were going to do for free $351.62…. To some that may not be a lot but I alone take care of my disabled wife and use my truck to do so and guess what folks my truck is still making a ringing noise when I’m trying to go forward at any rate of speed….. and on top of all this the owner CJ is the one who said he would do it for free and for me to trust him he’s got me yeah right if this is how you treat ur customers I’ll find someone else…. And I called one day to check on the progress in the third week and CJ said have I called you to come pick it up and I said no and he said well….. wow sir you need a business management degree before u come at me like this and don’t worry about getting any recommendations from me because you charged me so much extra money that I had no clue I was paying now my wife has to wait a couple more months before she can have a second back surgery cuz u just took the money for that with no remorse……. And you can get on here and defend yourself all u want but facts are facts

    Gears Transmission and Complete Automotive Repair

    Date: 10/16/2023

    Thank you for sharing your experience, and we apologize for any confusion. It's important to note that the issue reported to our service specialist was a transfer case leak. You were billed solely for the removal and installation of the transfer case, not for the reseal. This repair cost was discounted out of a goodwill gesture, as you were a previous customer. We regret that you were not entirely satisfied with our service and will use your feedback to improve the clarity of communication with our customers.

Gears Transmission and Complete Automotive Repair is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.